The CX Morning Brew-31 May 24
Customer Experience Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Hello and welcome back to this week's Morning Brew!
Hope you've enjoyed the short week following the bank holiday weekend.
We are excited about our upcoming CX Leaders Summit on 26th June in London. This event will focus on practical strategies to transform and motivate your team through understanding people, shaping culture, driving performance, and leading through change, register below.
Season 2 of our CX Diaries Podcast has concluded, featuring over 10 insightful episodes from CX industry experts. If you haven't yet, take a moment to listen to the valuable discussions.
I've also shared a new Gait Post, "Blinded By the Light," where I recount my humorous and challenging experiences in "Battle with Blinds 2 Go: A comedy of Errors and Ineptitude".
Our Technology Practice has garnered significant interest from many of our members as we help you navigate the ever-evolving tech landscape.
Lastly, be on the lookout for our CX 2024 Election report, set to release this Monday. This report includes contributions from several exciting voices and explores how to navigate the 2024 election year in CX.
Enjoy the weekend.
Best wishes,
Keith
Join us at the Savoy Hotel in London on 26th June. During the event we'll delve into the fascinating world of understanding people, shaping culture, driving performance, and leading through change. Discover how to harness the power of human dynamics to transform your team and organisation, foster a vibrant culture, and achieve outstanding results. Gain insights from experts who will share practical strategies and inspiring stories about navigating change and motivating teams.?
Ever had an experience so absurd you couldn't help but laugh? Keith’s quest for the perfect window coverings turned into a saga of wrong sizes, endless emails, and broken promises. Little did he know, this seemingly simple mission would become a saga of epic proportions, filled with wrong sizes, broken promises, and enough email exchanges to make even the most patient soul lose their mind. This is the tale of Keith’s catastrophic experience with Blinds 2 Go.
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Last week marked the end of Season 2 of the CX Diaries Podcast. We've had an amazing lineup of guests who are truly at the forefront of CX and Contact Centres.
Catch up on over 10 episode's where I was joined by many esteemed guests from across the CX industry as they shared their insights and personal stories of their journey through our industry.
Navigating the technology landscape can be overwhelming. That's why we've launched our NEW Technology Practice at CXFO!
We bring a fresh perspective to tech procurement, focusing on delivering clarity and measurable ROI. From initial consultation to final implementation, our team provides unbiased advice tailored to your unique needs. Get in touch with James Connors , [email protected].
CXFO New CX Election 2024 Report - being released THIS Monday
Navigating the 2024 Election Year in CX 2024 - keep your eyes peeled as our new Election Report will be released THIS Monday 3rd June...
2024 is not just an election year. It is quite possibly The election year. Globally, more voters than ever in history will head to polls as at least 64 countries, representing about 49% of the people in the world, are due to hold national elections.