CX Morning Brew - 28th July 2023
Keith Gait MBA CCXP
Customer Experience & Contact Centres | Advisory | Fractional Leadership | NED | Coach and Mentor | Outsourcing | Tech | Facilitator
Hi there
We have spent a lot of this week catching up on writing our post event reports, as well as putting together a synopsis from last week's Virtual CX Roundtable, where we discussed the topic: "Are we getting our wellbeing strategies right: Does it strike the right balance for business and our people?". I will send you the links to all of these reports in due course.
We also announced our next CX webinar where we will be joined by Route 101 Ltd. and NHS Professionals to discuss How NHS Professionals Propelled Service Standards. You can register to watch it live or on replay here.
I hope you had a great week.
Best wishes,
Keith
On Wednesday 2nd August at 12pm we will hear from Lisa Lewis , Chief of Staff for the NHS' largest flexible staffing provider, NHS Professionals (NHSP) for our latest webinar. Lisa will be discussing how the team at NHSP are transforming their service, unlocking valuable quality management and feedback insights and future proofing their technology estate.?This webinar is in partnership with Route 101 Ltd.
Last Wednesday we were joined by industry experts for our very first Virtual CX Roundtable, where we discussed the topic: "Are we getting our wellbeing strategies right: Does it strike the right balance for business and our people?".
Don't worry if you missed it, as you can watch the replay for free!
领英推荐
Our inaugural CX & Contact Centre 'Leaders of the Future' Focus Group will be taking place on Thursday 7th September at 12pm. It is specifically designed for young managers and leaders in the CX and Contact Centre industry to address the unique challenges and opportunities that they encounter.?Spaces are limited, and will be allocated on a first come, first served basis.?Let's shape the future of CX leadership together!
This spring there was a flurry of merger, acquisition and branding activity across the BPO sector globally, including TP acquiring Majorel, the Concentrix and Webhelp deal, and a Sitel rebrand. In this Editorial, we speak to key commentators in the sector and gather their views and opinions on the effect these deals and moves will have, both on the market, the competition, costs/pricing, and of course, what this all means for the clients and their customers.
To find out more about our exclusive CX Community and our Corporate Membership, head over to www.cxfo.org/corporate-membership.