CX Morning Brew - 26th May 2023
The CX Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Hi there
Another full house this week for our second CX Roundtable for the BFSI Sector, where we were joined by CX and Contact Centre leaders for discussions on some of the key challenges the sector is facing right now.
We have two new reports for you to read. One looks at the topic covered in our April Leaders Summit on the 'direct correlation between EX and CX', and the other is the report from our CX Roundtable for the Retail Sector, which took place in March. You can download your copy here.
We have two more Leaders Summits coming up, but we have a waitlist for both as they have proven to be extremely popular. Please do get in touch with my colleague Nina for more information ([email protected]).
I hope you had a great week.
Best wishes,
Keith
On Wednesday we had our second CX Roundtable for the BFSI Sector, hosted by Route 101 Ltd. As well as discussions around the new FCA Regulations, we also covered the challenges of providing positive CX and EX in the current climate, personalisation and Insight as well as disruptive innovation to drive cost whilst delivering valued products and services. Click on the link below for the key takeaways from the session.
There has been a considerable amount of research on employee experience in recent years, focusing on various aspects of the employee experience, including engagement, wellbeing, motivation, and productivity.?This report looks at the discussions which took place during our April CX Leaders Summit (hosted by Ventrica ), how important EX is in relation to CX, and advice for companies on how they can improve the link between the two.
领英推荐
A new generation of AI-powered automation has emerged in the past few years, and this time it is powered by Conversational AI. The outputs are richer and go well-beyond solving simple tasks. This webinar (in partnership with Talkdesk ) will cover how AI-powered automation improves operational efficiency, why designing automation around human language and behaviour improves CX and why frontline staff should be the custodians of AI and automation.
The retail industry is going through a period of change and adjustment, with some online retailers experiencing declines while traditional high-street retailers are reporting growth and expansion plans. This report from our Spring 2023 CX Roundtable for the Retail Sector (which was hosted by Talkdesk ) highlights the importance of understanding customers' needs and expectations, which remain largely the same despite the changes in the industry.
Due to popular demand, our June 2023 Leaders Summit (hosted by Ascensos ) is now at full capacity with a waitlist. The event will cover the topic: CX Strategies that ACTUALLY work! If you would like to be added to the waitlist, please click on the link below to register your interest and we will come back to you as soon as possible.
New Corporate Members Announced! Wayhome and ForestNation