The CX Morning Brew - 26th Jan
Customer Experience Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Hi there and welcome back to the Morning Brew!
This week, our team dived into the details of the upcoming Customer Experience Foundation CX Retail Symposium on May 16th. Stay tuned for more details and be sure to register to stay in the loop on ticket release dates—don't miss out on this fantastic event!
On Tuesday, we kicked off the year with our first webinar featuring our partner Noon Dalton . We explored essential CX outsourcing strategies. Missed it? No worries! You can catch the replay below.
Looking ahead, we have an exciting Virtual Roundtable with Brook Street next week. It's a golden opportunity for insightful discussions on Recruitment and Retention, featuring four brilliant panellists.
The year has been off to a busy start, and we're eagerly anticipating two in-person events in February. Will we have the pleasure of seeing you there?
Happy Friday!
Best wishes,
Keith
Join us for our Virtual CX Roundtable as we peer into the crystal ball to anticipate the evolution of Contact Centre recruitment in 2024, in partnership with Brook Street . Whether you're a Contact Centre Manager, HR professional or industry enthusiast, this Virtual CX Roundtable promises to equip you with the knowledge to thrive in the evolving world of Contact Centre talent acquisition.
Uncover the latest trends and cutting-edge technologies that are reshaping the retail landscape. Engage in insightful discussions with industry leaders, experts, and influencers, and gain valuable insights into how artificial intelligence is becoming a game-changer in delivering outstanding customer experiences. In partnership with WNS .
Join us at the CXFO Leaders Dinner on Tuesday, 27th February, at the iconic Savoy London, where industry experts will converge to explore the theme, "Optimise Your Channel Strategy - Connect The Dots Between Digital & Contact Centre Experiences." This exclusive event, limited to just 8 attendees, promises an intimate and insightful evening. In partnership with Medallia .
领英推荐
Join us at the forefront of Retail Innovation as we kick off our Symposium Series.?
This event is a unique opportunity for industry leaders, innovators, and influencers to connect, collaborate, and shape the future of customer experience in retail. As the first of three symposiums scheduled this year, we are excited to embark on this journey of exploration and discovery.
For this CX Webinar, we partnered up with Mark Walton from Noon Dalton and Daniel F. from Out & Out Original Furniture , to discover the transformative power of outsourcing as Noon Dalton and Out and Out discuss how it can be implemented, overcome common outsourcing apprehensions and reveal the substantial rewards that await your business.
In this partnership, CXFO will contribute valuable insights from our community to enhance CXM's already rich repository of articles and research papers. Keith will have a regular feature in the monthly "This Week in CX" by the Customer Experience Magazine (CXM) , contributing columns and advocating for prioritising people in the CX landscape.
Joining us means more than just becoming a member – it's about actively participating in our community, sharing industry knowledge, and collectively propelling our field forward. Together, let's strengthen our network, exchange valuable insights, and elevate our shared success. We eagerly anticipate your membership, as your unique contribution will play a crucial role in enriching our community.