The CX Morning Brew - 26 April
Hi there, I am back with another Morning Brew to start the weekend off right!?
We have been able to make some great announcements this week starting strong we have unveiled more of our speakers for the Retail Symposium on the 16th?May, including leaders from companies such as John Lewis & Partners , Halfords , Holland & Barrett and Beauty Pie !?Register your attendance here.
We had a fantastic new podcast go out this week with Helen Dewdney from Complaining Cow who has made a career out of championing customer issues.?
We have also unveiled a brand new webinar that we have coming up in the next few weeks all about transforming the retail customer experience hearing from the likes of 马莎百货 , Medallia and KPMG .?
We look forward to seeing you in the coming weeks.?
Best wishes,
Keith
This week, we've been unveiling speakers for the CX Retail Symposium on May 16th at the IET London. Our lineup features industry leaders from John Lewis, Halfords, Holland & Barrett, Beauty Pie, and more, including Martin Newman. Join us to share insights, experiences, and network in the CX Industry. Attendance is free, so secure your spot today! Get ready to feel energised and empowered on your CX journey.
Join us for an in-person breakfast event where we'll discuss how businesses strive to meet the evolving needs and expectations of today's consumers, the concept of omnichannel CX has transcended mere ticketing solutions to encompass a holistic approach to customer engagement across multiple touchpoints. This session will delve into perspectives surrounding best practices and innovative tools for elevating your strategy and propelling your organisation forward.
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In an eye-opening conversation, unlock the secrets to asserting your consumer rights with the ever-vigilant Helen Dewdney , the acclaimed 'Complaining Cow' who's made a career?out?of championing customer issues. Helen Dewdney highlights the importance of consumer rights, the need for businesses to prioritise customer service, and the role of advocacy in shaping policies and practices.
Join us for a free webinar on May 14th at 12 pm, where industry leaders from Marks & Spencer, Medallia, and KPMG will discuss their transformative journey of Retail Customer Experience (CX). Gain insights into how 马莎百货 revamped its CX and Contact Centre (CC) strategies in collaboration with Medallia and KPMG , using insights to drive meaningful change.
The name Concentrix symbolizes its commitment to placing people and clients at the centre, reflecting the company's focus on transformative solutions. With this rebrand, Concentrix aims to deliver fully integrated solutions across the?entire?enterprise, leveraging generative AI, digital operations, and high-value services.
theHRDIRECTOR Predictions about technology replacing humans seems to be defying logic and generating sensational headlines. Recently, an article emerged from this void with the audacious claim that contact centres will be as extinct as the dodo within two short years, thanks to the relentless march of Artificial Intelligence (AI).