The CX Morning Brew - 24 May
Customer Experience Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Hi there, and welcome back to this week's Morning Brew.
I am pleased to share some highlights from our week with you.
We have received fantastic feedback from our CX Retail Symposium which took place last week. We're delighted that so many of you could join us. If you missed it, don’t worry – our post-event article is now live. Make sure to take a read and catch up on all the insights shared!
Yesterday, we hosted our CX Leaders’ Summit in partnership with Route 101 Ltd. The event focused on 'Beyond Ticketing: The Future of Omnichannel,' and it was a great success. Thank you to all who participated and contributed to the engaging discussions.
We also launched the final episode of Season 2 of our CX Diaries Podcast series. In this episode, we were joined by Cathrine Jooste from CGS (Computer Generated Solutions). If you haven't had a chance to listen yet, now is the perfect time!
Additionally, our latest Gait Post article is out, where I share my thoughts on 'Why We Are Still Not Grasping Employee Experience.' It’s a deep dive into the ongoing challenges and opportunities in improving the workplace for employees.
Looking ahead, next week we will be revealing more dates for upcoming CX events for you to attend, along with a timely report that you won't want to miss. Stay tuned for more details.
Best wishes,
Keith
The Customer Experience Foundation’s (CXFO) recent Retail Symposium, where speakers included Holland & Barrett, Halfords, Beauty Pie, consumer champion, Martin Newman, and industry analyst, Richard Lim, has revealed how the convergence of digital, cloud, AI and advanced CX applications is driving dramatic improvements in customer loyalty and the crucial CX actions.
“Why We are Still not Grasping Employee Experience”, it would seem despite all the evidence around employee experience generating better ROI for organisations, the current state of employee experience and engagement is nothing short of abysmal.?
Embark on a transformative exploration of the customer experience cosmos with the formidable Cathrine Jooste, President of Global Business Processing Outsourcing at CGS (Computer Generated Solutions).?From the rich tapestry of her personal evolution, leaving behind the consulting battlefield to command the global contact centre fleet, Cathrine divulges the intimate camaraderie and family-like atmosphere she's embraced within CGS's ranks.?
Yesterday, at CXFO we enjoyed hosting the CX Leader Summit where we discussed "Beyond Ticketing: The Future of Omnichannel" We were joined by our community for engaging thought partnerships and open conversations. This event was supported by Route 101 Ltd., a partner of the Foundation. We are working on a post-event report, however, in the meantime view the view takeaways from the event.