The CX Morning Brew - 23rd Feb
Hi there and welcome back to this week's Morning Brew!
I hope you’ve had a good week.
February seems to be slipping away, and here at the foundation, we've been quite busy this week seeing great people in our community, I've also enjoyed hosting Sophia Mohammed on The CX Diaries Podcast.
Next week, we're hosting three events: a CX Leaders Dinner with Medallia , a CX Webinar with Teleperformance , and a CX Retail Roundtable with WNS .
Looking ahead, March holds more opportunities with two new Leaders Summit events on the horizon, we look forward to seeing our members there.
For those who have not attended our events in the past, we extend a warm invitation for you to join us. Members consistently praise the seamless flow of conversations and the valuable insights shared during these gatherings.
We are more than happy to talk you through the different formats, feel free to get in touch, these events are to help you in your journey!
Best wishes,
Keith
Wednesday 28th February
We will discuss the challenges and solutions which organisations may face during the adoption of AI language models as well as discover effective strategies to overcome them. Hear firsthand from our speakers how AI integration has been delivered successfully and streamlined customer iterations, optimised response time, and enhanced overall satisfaction. In partnership with Teleperformance .
Thursday 29th February
This event discusses the latest trends in AI that shape the retail landscape and how it is becoming a game changer in delivering outstanding CX. Understand how digital and human strengths can be combined to minimise friction and maximise security to create a connected, digital-first journey which is essential for retail success. In partnership with WNS .
Thursday 7th March
Have you ever considered working with a strategic partner to enhance your flexibility. It can enable you to upscale or adjust timelines to align seamlessly with your requirements. Along with how a personalised touch can foster close relationships that go beyond mere transactional interactions. In partnership with Noon Dalton .
Thursday 21st March
Join us on March 21st at for an impactful Leaders Summit to explore "Emotionally Connected: Navigating Digital Evolution." In an era where digital advancements are reshaping the business landscape, we will talk over the intricate strategies required for organisations to thrive amidst this dynamic digital evolution. In partnership with Ventrica .
Sophia Mohammed 's story will captivate you as she reveals how her passion, ignited by her father's career, led her to the buzzing world of customer service and outsourcing. Joining her is the sagacious Sadiq Mohammed , who brings decades of experience and a wealth of knowledge about the sector's evolution and the transformative impact of technology.?
Here at CXFO, we have an opportunity for you to complete a CX Audit Assessment and see where your organisation’s strengths and weaknesses are! Carry out the assessment this month to be entered into the draw to win tickets to England vs. Belgium Football at Wembley Stadium!?Upon completion, you will receive a comprehensive summary report and a follow-up call from one of our team to discuss the results in more detail.
Thursday 16th May
Join us as we kick off our Symposium Series.?This event is a unique opportunity for industry leaders, innovators, and influencers to connect, collaborate, and shape the future of customer experience in retail. As the first of three symposiums scheduled this year, we are excited to embark on this journey of exploration and discovery.
CX/UX Senior Consultant | Independent Contractor, UX/CX Trainer | Mentor | Evangelist | Manager.
9 个月Sounds like there are exciting things happening at the Customer Experience Foundation! Can't wait to hear more about the upcoming events. ??