CX Morning Brew - 1st September 2023

Hi there, and welcome to this week's CX Morning Brew!

Just like that, we are in September! This year is flying by (although I am sure I say that every year), and we have a lot of news to share with you over the next few months which I shall keep you all updated on.

This week we announced our latest webinar which will focus on women in leadership in the CX and Contact Centre industry. The webinar is taking place on 12th September and I encourage you to sign up today (all our webinars are free for everyone to access live and on demand).

As we approach the Golden Quarter for the Retail industry, we have made sure that this is a topic of discussion for our upcoming CX Roundtable for the Retail Sector. You can find full details on all the topics here.

We also welcomed a new Corporate Member - Moneybox. If you want to find out more about our free Corporate Membership, please get in touch.

I hope you had a great week.

Best wishes,?

Keith

WEBINAR - Breaking Barriers: Women in Leadership in the CX & Contact Centre industry

We have teamed up with our Foundation Partner Webhelp, as well as some exceptional female leaders from the world of CX for our next webinar. Join us for an engaging and insightful discussion that looks into the dynamic world of the CX and Contact Centre industry, focusing on the outstanding leadership of women who are shattering stereotypes and spearheading innovation.

Register for free here

Two weeks until September 2023 CXFO Leaders Summit

Just two weeks to go until our September 2023 Leaders Summit, hosted by Route 101 Ltd. The event will take place on 14th September 2023 at The Savoy in London from 8:30am-12pm. CXFO Leaders Summits are THE monthly gathering for CX and Contact Centre leaders to discuss the hottest topics for the industry. The topic of discussion for this edition will be confirmed shortly, but we invite you to register your interest in attending.

Find out more here

Topics confirmed for next CX Roundtable for the Retail Sector (hosted by Webhelp)

• High Customer Expectations in Real Time
• AI Integration and Adoption
• Employee Training and Skill Development
• Businesses expectations for retail peak golden quarter, new initiatives, and learnings being adopted
• The continuing impact of the economic landscape - what medium and longer-term impacts do members foresee, and what mitigations and actions are in place

Find out more here

A very warm welcome to our latest Corporate Member - Moneybox

Our free CXFO Corporate Membership is available to companies in the CX and Contact Centre end user community such as Retailers, Utility & Telco companies, Public Sector organisations, Travel & Leisure companies, and BFSI organisations. Free CXFO Corporate Membership is unfortunately not suitable for, or available to: solution providers, outsourcers, consultancies or similar. Please see website for full terms and conditions.