CX Morning Brew - 19th July 2024
Good morning, everyone! We hope you all had a great week. We've been incredibly busy organising a variety of new events, which we'll be announcing soon, so stay tuned!
In the meantime, we want to hear from you. It's important to us that we provide valuable content that our members want to see. To ensure we're meeting your needs, we'd love your input on future discussion topics. If you have an idea, please click the link below and share it with us.
Our next event is a CX webinar on the 30th July. Full details are provided below, but it's definitely one you won't want to miss, so register today!
We also have a brand-new Gait Post discussing airline customer service, or the lack thereof. You can read the full article below.
Additionally, our CXFO partners at yoummday have released a new report on the busiest times in an e-commerce business calendar: Black Friday and Christmas. Check out the full report below.
Lastly, we wanted to share an article from theHRDIRECTOR about employee engagement. It discusses how many employees are either indifferent or actively disengaged at work and why this needs to change. Remember, a happy employee is a productive one! Read the full article below.
Have a great weekend!
Best wishes,
CXFO Team
At CXFO, we want to make sure we are providing the best services we can so we want to hear from you! What topics would you like to be discussed at our future events??
Fill out the form link below and let us know what topics you would like to discuss at future events!
Discover 'GenCX: Creating Genuine Customer Value and Advocacy' through Data-Driven Storytelling and Strategic Insights. In partnership with Ascensos and SentiSum, we’ll explore how real-time sentiment analysis can transform your CX strategy.?Learn to, harness real-time data, capture and analyse customer insights as they happen. Data-driven storytelling, translate complex data into compelling narratives for strategic decisions.
Let’s dive right into the circus of customer service that the airline industry has become, as so delightfully laid out by the?Daily Mail’s recent exposé on Ryanair, Wizz Air, Vueling, and British Airways.??
Put your seatbelt on and your tray down, because this is a wild ride through the air turbulence of atrocious customer experiences that make even the most patient traveller want to jump out of a moving plane.?
A new report from our CXFO partners Yoummday?
Black Friday and Christmas are make-or-break for e-commerce businesses. Are you ready to handle the surge in customer demand?
75% of consumers are planning to shop online this Black Friday. Is your customer service ready to meet their expectations? Download the full Yoummday report now and transform your peak season strategy!
Gallup’s 2023 Report: Only 21% of employees worldwide are engaged at work. That means 79% are indifferent or actively disengaged.
SHRM 2022 Survey: 41% of employees feel burned out. Nearly half the workforce is stressed to the breaking point.