CX Morning Brew - 17th March 2023
Customer Experience Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Hi there
Hopefully you saw our news this week, but if you didn't...I have written a book! Over the next week or so, I will be giving you some snippets from the book, but if you can’t wait…head over to Amazon and order your copy now here.
In other news, we have a Case Study to share with you from ChatLingual, exciting news about Ascensos and their expansion into the Caribbean, plus the next edition of our Tech editorial series. We also have some brand new Corporate Members to welcome onboard.
Best wishes,
Keith
Official book launch on Amazon for Definitely CX
“Definitely CX” (you know I love an Oasis-themed title) is the definitive reference and how-to guide for Customer Experience (CX) strategy, tactics and best practice, written as a rapid reference for experienced CXers, and a comprehensive guide to customer experience design and strategy for newbies to CX.
CX Diaries - with Nicola Collister
“Service is where your brand hits the customer.” For our latest CX podcast, Nicola Collister (from Custerian Limited) talks to us about always pushing the boundaries and innovating throughout her career through some great companies, across the supply chain. We get Nicola’s take on what the cost of living crisis and the impact of hybrid working and self-employed models will have on both businesses and colleagues in 2023 and beyond.
March CXFO Leaders Summit FULL
Our upcoming Leaders Summit on 22nd March (hosted by Concentrix), has proven to be extremely popular, and it is now full. We have however started a waitlist which members can sign up to. During the Leaders Summit, we will be joined by CX and Contact Centre leaders for an insightful discussion on"Consumer Connection - Building Communities Beyond Loyalty Points."
CXFO Tech Series: Automation for your Contact Centre
For the next edition of our Tech editorial series for the Customer Experience Foundation, we will focus on all things ‘Automation’ for your Contact Centre…What is it? Why does it exist? Where does it go? And how do you know if you would benefit from it? Hear from our tech expert, James Connors (Quetzel), about his perspective on this topic.
Ascensos continues International expansion with new Caribbean base
Ascensos, a leading independent customer service provider which is headquartered in Scotland, is continuing its international expansion with the announcement of a new base in Trinidad and Tobago. Launching in June 2023, the new operation in Trinidad and Tobago’s Capital – Port of Spain – will create 100 jobs initially, growing to 300 positions in its first three years.
CX Case Study - from CXFO Foundation Partner ChatLingual
We wanted to showcase a fantastic Case Study from our Foundation Partner, ChatLingual, where they helped a client boost efficiency and reduce costs with custom Microsoft Dynamics CRM integration. The case study highlights the challenges and the target metrics for the project and is a fantastic read.
New CXFO Corporate Members Announced
“As the UK's leading and fastest growing species-appropriate Pet Wellness brand we're very excited to be partnering with CXFO and their member companies in a shared commitment to best-in-class Customer Experience, for pets and their people. We're very proud of our customer commitment to doing right by their pets and our commitment to offering them a life well loved." Catriona Cardie, Chief Experience and Brand Officer, Bella & Duke.
“We are excited to mutually share CX innovation and progressive trends with other members to drive legendary service experiences! CityFibre is a challenger and forever strives to challenge poor experiences in our industry, being part of this community gives us new opportunities for customer excellence and collaboration!” Joanna Hetherington, Head of Customer Experience, CityFibre.
You can find out more about our FREE Corporate Membership scheme* here.
*Our free CXFO Corporate Membership scheme is available to companies in the CX and Contact Centre end user community such as Retailers, Utility & Telco companies, Public Sector organisations, Travel & Leisure companies, and BFSI organisations. Free CXFO Corporate Membership is unfortunately not suitable for, or available to: solution providers, outsourcers, consultancies or similar. Please see website for full terms and conditions.