CX Morning Brew - 17th June 2022
Hi there?
Welcome back to The CX Morning Brew, your weekly round-up for the Contact Centre?and CX industries.
Below you will find some great new editorial from industry leaders for you to read, as well as an update on one of our upcoming Industry Council events.
Happy reading!
Keith
With a seemingly unstoppable tide of support for some with regards to homeworking, what makes a new operating model fit for the future? How do we avoid floating on a sea of outdated working practices or policies? In this latest article from Paul Smedley, Founder and Chair of The Forum Social, we look at hybrid working in more detail. Read the full article here .
“A customer is the most important visitor on our premises”. Do you agree? We live in the year 2022. Over the many decades much has changed with the advent of technology. A constant that has been silently and relentlessly driving global economies has been us, the ever willing and loyal customer. Read the full guest editorial here .
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With the ever-increasing costs of products and services we really cannot do without, we took a look back this week at our Cost of Living Crisis editorial series . ???Click here to read?Part 1 . ???Click here to read Part 2 . ???Click here to read Part 3 .
Calling all CX and Contact Centre professionals – we are looking for hosts for our Autumn Industry Councils. As a host you (and your organisation) will be directly involved in the agenda for your roundtable event and will lead the discussions on the day. Want to get involved? Find out more information here .
Due to the planned RMT rail strikes next week we have made the difficult decision to postpone our Travel & Leisure Industry Council , hosted by ChatLingual. The new date for the event is Tuesday 5th July 2022 and it will now take place at The Savoy.?This decision was not made lightly but is necessary. Click here to register .