CX Morning Brew - 14th June 24
Customer Experience Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Good morning everyone we hope you are all having a great Friday!
We have a brand new 'Gait Post' this week where Keith has looked into 'The Absurdity Of Corporate Buzzwords' used in the work place. Can you guess what the most absurd corporate words in Britain are, and do you use them on the daily?
Next up we have our Election Report which has had received extremely positive feedback, talking all about how the world of customer experience could be affected by the changing political landscape around the world. Download your free report below.
We also have our upcoming Leaders Summit on the 26th of June all about: 'Leading in Turbulent Times: Clarity and Vision in a Changing World' and the newly announced CX webinar on 2nd of July where we will be talking about: How Do We Care for the Customers Left Behind in the Digital Revolution. Join us by registering below for the two upcoming events.
Enjoy the weekend.
Best wishes,
CXFO Team
Cutting Through the Corporate Jargon: The Most Hated Office Phrases.
Ever felt like stapling your ears shut during an office meeting? You're not alone. Our latest Gaits post dives revealing Britain's most hated office phrases. From "blue-sky thinking" to "low-hanging fruit," we've dissected the thesaurus of nonsense that plagues corporate culture.
Our report explores key factors affecting the customer experience (CX) and contact centre industry.?
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It starts by looking at the global political landscape and its economic effects, showing how these could shape the industry. It also examines the major impacts these changes may have on CX and Contact Centres, focusing on the important role of technology and innovation as the main drivers of change.
Join us at the Savoy Hotel in London on 26th June. During the event we'll delve into the fascinating world of understanding people, shaping culture, driving performance, and leading through change. Discover how to harness the power of human dynamics to transform your team and organisation, foster a vibrant culture, and achieve outstanding results. Gain insights from experts who will share practical strategies and inspiring stories about navigating change and motivating teams.?
Mark your calendars for Tuesday 2nd July at 12pm for our CX Webinar as we explore 'How Do We Care for the Customers Left Behind in the Digital Revolution'
As AI takes the lead in digital CX support, how can we ensure care for customers who aren't digitally engaged? These often vulnerable customers may distrust technology or lack access and knowledge. It's crucial to support them with challenges with new technology