CX Morning Brew - 12th July 2024
Customer Experience Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Happy Friday, everyone! We hope you all had a fantastic week. We're back with your morning brew!
This week, we're excited to announce a brand-new webinar, "Creating Genuine Customer Value and Advocacy," happening on Tuesday, July 30th. You can find more details below.
We also have a new article titled "Navigating Election Uncertainty and the Role CX Will Play," available to read in full through the link below.
Additionally, registration is now open for our upcoming Leaders Summit on September 26th: "Unlocking Insights: The Power of Data in Enhancing Contact Centre Performance." Follow the link below for more information and to register.
This week, we held our BPO Council Summer Meeting. You can read our key takeaways and a full roundup of the event through the link below.
Lastly, our tech practice continues to offer invaluable benefits. Our team provides impartial advice and expertise to help you navigate the technology landscape, vendors, and solutions in the market. For more information, follow the link below!
Have a great weekend!
Best wishes,
CXFO Team
Discover 'GenCX: Creating Genuine Customer Value and Advocacy' through Data-Driven Storytelling and Strategic Insights. In partnership with Ascensos and SentiSum, we’ll explore how real-time sentiment analysis can transform your CX strategy.?Learn to, harness real-time data, capture and analyse customer insights as they happen. Data-driven storytelling, translate complex data into compelling narratives for strategic decisions.
Economic uncertainties are on the horizon. Now more than ever, brands must prioritize top-notch customer experience (CX) to stay ahead.
Discover how leading CX outsourcers are navigating job creation, economic stability, and the critical balance between AI automation and human touch.
Our report dives deep into 2024 strategies for growth and success amidst change. Don’t miss out on key insights and innovative approaches to thrive!
领英推荐
Unlock the potential of data to transform your contact centre operations! Join us at The Savoy Hotel in London on 26th September for our exclusive CX Leaders' Summit.
Discover strategies to enhance efficiency, integrate automation, and boost customer satisfaction. Don’t miss this opportunity to network with industry leaders and gain invaluable insights. Spaces are limited, so secure your spot today!?
Key takeaways include: The CXFO has established a sub-committee to lobby for support and drive change in the customer experience industry, ensuring growth and sustainability.
Re-Skilling & Multi-Channel Demand: Agents need to adapt to technology, with a strong demand for multi-channel capabilities. Clear development plans are needed for their well-being and career growth.
And more...
Our Technology Practice, is designed to streamline CX & Contact Centre technology procurement for our corporate members. From discovery to delivery, our team offers impartial advice and expertise to help you navigate technology, vendors, and solutions in the market.