CX Morning Brew-12th Jan 2024
The CX Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Hi there, and welcome back to the CX Morning Brew!
As we dive into 2024, we're excited to share with our community the enriching activities we have coming up this year:
To kick start January, we have two Webinar's for you this month, see below to register. Our in person events begin in February, view the list here:?www.cxfo.org/events
The new CX Utilities & Telco Report from our Autumn Roundtable event is available to read below.
We invite you to become a member of our community, it's free for 2024! By uniting, we can collectively elevate our industry, stimulate innovation, and forge valuable connections.
We look forward to the year ahead with you all!
Best wishes,
Keith
For this CX Webinar, we have partnered up with Noon Dalton , as well as an industry expert from Out and Out to discover the transformative power of outsourcing as Noon Dalton and Out and Out discuss how it can be implemented, overcome common outsourcing apprehensions and reveal the substantial rewards that await your business.
Join us for our Virtual CX Roundtable as we peer into the crystal ball to anticipate the evolution of Contact Centre recruitment in 2024, in partnership with Brook Street .?Whether you're a Contact Centre Manager, HR professional or industry enthusiast, this Virtual CX Roundtable promises to equip you with the knowledge to thrive in the evolving world of Contact Centre talent acquisition.
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Wasim Mushtaq , is a seasoned CX professional in the banking sector who will enlighten us about the evolving landscape, unique challenges, and the need for transparency in this highly regulated industry. Interested in learning how to cater to different client segments and personas? Tune in for an enlightening conversation on the evolving landscape of banking, financial services, and the impact of Gen AI.
This report delves into the operational and service challenges faced by the Utilities & Telco Sector in the current environment following an event we ran here at the Customer Experience Foundation for CX and Contact Centre leaders.?Key Highlights include:
We invite you to become a member of our community it's free for 2024!
By uniting, we can collectively elevate our industry, stimulate innovation, and forge valuable connections. Together, let's strengthen our network, exchange knowledge, and elevate our shared success. We look forward to welcoming you as a new member as you play a vital part in our community.
Team Lead Manager at Cox Automotive Europe
1 年Hi there thanks for reaching out, I was trying to download the report on Utilities, seems links has error, can you help please.