The CX Morning Brew - 12 April
Hi there and welcome back to this week's CX Morning Brew!
Hope you had a fantastic Easter break! As we step into a new week, I'm thrilled to share a glimpse of what's in store for our upcoming CX Retail Symposium on 16th May.
We’ve just unveiled an impressive lineup of speakers, including:
And the excitement doesn't stop there! More stellar speakers will be announced next week, promising further insights and expertise. Tickets are flying off the shelves due to the overwhelming response. Secure your spot ASAP to avoid missing out on this exceptional opportunity.
Additionally, don't forget about our April CX Leaders’ Summit happening this week, along with the next Leaders’ Summit on May 8th. Limited spaces are still available, you can register below.
Looking forward to your participation and engaging discussions!
Best wishes,
Keith
This week, we've been unveiling speakers for the CX Retail Symposium on May 16th at the IET London. Our lineup features industry leaders from John Lewis, Halfords, Holland & Barratt, Beauty Pie, and more, including Martin Newman. Join us to share insights, experiences, and network in the CX Industry. Attendance is free, so secure your spot today! Get ready to feel energised and empowered on your CX journey.
Join us for a roundtable discussion on 'Smart Support: Leveraging AI Language Models in Customer Service'. This event is dedicated to exploring the transformative impact of AI language models on customer service and support. During the event guests will share insights, best practices, and case studies on how AI is reshaping customer interactions.
领英推荐
Join us for an in-person breakfast event where we'll discuss how businesses strive to meet the evolving needs and expectations of today's consumers, the concept of omnichannel CX has transcended mere ticketing solutions to encompass a holistic approach to customer engagement across multiple touchpoints. This session will delve into perspectives surrounding best practices and innovative tools for elevating your strategy and propelling your organisation forward.
The article emphasises the critical importance of positive customer experiences in fostering loyalty, satisfaction, and advocacy. Our initiatives, like the "Power 100" recognition program, aim to celebrate and connect CX innovators. It emphasises the correlation between employee and customer experiences, advocating for strategies to shape the future workforce. Embracing emerging technologies like AI and outsourcing strategies are part of our forward-thinking approach. The Education View
Embark on a journey through the labyrinth of customer service innovation with Patrick Elliott the astute UK CEO of Global BPO Business HGS - Hinduja Global Solutions . As we unravel Patrick's storied career—spanning consumer electronics, the pioneering days at Orange, and the strategic chessboard of management consulting—you'll gain a front-row seat to the philosophy that propelled his rise to the top: keeping the customer at the very heart of every decision.?
Recently, an article emerged from this void with the audacious claim that contact centres will be as extinct as the dodo within two short years, thanks to the relentless march of Artificial Intelligence (AI). As enticing as it might be to envision a world where our calls are always answered by an infallibly polite and omniscient AI, let’s not pack up the headsets just yet. It’s time to debunk this prediction with a hefty dose of reality.
I’m one of the world’s leading authorities on customer centricity, a global speaker, part time chief customer officer, author, creator of the Mini MBA in Customer Centricity and a trusted board advisor.
7 个月Keith Gait MBA CCXP excited to be chairing and delivering a keynote alongside such a great line up.
Director at Kantar
7 个月Really looking forward to be speaking at the CX Retail Symposium for a fantastic Halfords + Kantar talk on the recent impacts they have had in their Digital space! The line-up of talks looks great!
Global Partnership Lead, Medallia - Kantar. CX expert. Global CX Steering Board member, Kantar.
7 个月Love 'The Gait Post' branding - genius! ?? Also, looking forward to our Kantar UK CX team being at the CX Retail Symposium with our fantastic clients from Halfords, for whom we run their VoC prog, powered by Medallia tech.
Lightening the load of people management: a science backed approach | Business Success | Consultancy | Mental Health & Wellbeing | Keynote Speaker | Coaching | Facilitator | Podcaster | TedX speaker x 2 | Trusted partner
7 个月Really looking forward to being part of this, it promises to be an insightful day!