CX Morning Brew - 10 May 2024
Good morning, everyone! Happy Friday! I hope you are all well. Here at CXFO, we've been incredibly busy as we have just 6 days to go until our first-ever retail symposium. We're putting the final touches together, and we can't wait to see everyone there!
If you're thinking about attending, we recommend you register your attendance to secure your place!
Coming up, we also have our CX Leaders Summit on 23rd May, where we'll be discussing how businesses strive to meet the evolving needs and expectations of today's consumers.
Additionally, we have a CX webinar on May 14th where industry leaders from Marks & Spencer, Medallia, and KPMG will discuss their transformative journey in Retail Customer Experience. Sign up here.
Lastly, we launched our Technology Practice this week! We provide impartial advice and expertise, collaborating with you every step of the way to find the perfect tech fit. Find out more here.
Best wishes,
Keith
Our inaugural retail symposium is almost here! We've announced our line up of speakers for the day.
Check out the morning schedule here and the afternoon schedule here.?We've got some big names?sharing their insights including John Lewis, AllSaints and Halfords, so you won't want to miss out.?
If you haven't registered yet, the event is free, but?be sure to?reserve your spot?as?seats are filling up quickly!
领英推荐
Join us for an in-person breakfast event where we'll discuss how businesses strive to meet the evolving needs and expectations of today's consumers, the concept of omnichannel CX has transcended mere ticketing solutions to encompass a holistic approach to customer engagement across multiple touchpoints. This session will delve into perspectives surrounding best practices and innovative tools for elevating your strategy and propelling your organisation forward.
Join us for a free webinar on May 14th at 12 pm, where industry leaders from Marks & Spencer, Medallia, and KPMG will discuss their transformative journey of Retail Customer Experience (CX). Gain insights into how M&S revamped its CX strategies in collaboration with Medallia and KPMG, using insights to drive meaningful change.
Tired of the CX tech maze? Say hello to streamlined procurement with our NEW Technology Practice!
At CXFO, we're breaking through complexity to deliver clarity and ROI. From discovery to delivery, our Technology Practice is your ticket to navigating the tech landscape with ease. We provide impartial advice and expertise, collaborating with you every step of the way to find the perfect tech fit.
Creator of Exceptional Customer Experiences | Customer Service & Support | Operations & Service Delivery | Customer Success | Contact Centre | CX Design & Strategy | Transformation | Insights & Analytics
6 个月Thanks Keith, loving the Technology Practice, it will be a valuable resource with ever increasing technology option out there.