The CX Morning Brew - 1 March
Customer Experience Foundation
The Go-to CX Community. Driving superior relationships that people can trust
Hi there and welcome back to this week's Morning Brew!
As February concludes, we're gearing up for an exciting March with the launch of our much-anticipated Retail Symposium!
This past week has been buzzing with energy at the foundation. I had the honour of hosting the insightful Ray Biggs from Ventrica on The CX Diaries Podcast.
Adding to the excitement, we're thrilled to share highlights from three exceptional events filled with valuable conversations: a CX Leaders Dinner with Medallia , a CX Webinar featuring Teleperformance , and a CX Retail Roundtable with WNS .
Looking ahead, March is poised to bring more opportunities for growth and connection with two Leaders Summit events on the horizon. Take a look at our coming events here.
And now, the pièce de résistance:
Prepare to elevate your networking game and gain invaluable insights at our Retail Symposium on May 16th. Act swiftly – tickets are NOW LIVE! Secure your spot and join us for this enriching experience.
Wishing you an extraordinary end to your week, and we can't wait to welcome you to our upcoming events.
Best wishes,
Keith
Thursday 16th May
Join us as we kick off our Symposium Series - This event is a unique opportunity for industry leaders, innovators, and influencers to connect, collaborate, and shape the future of customer experience in retail. As the first of three symposiums scheduled this year, we are excited to embark on this journey of exploration and discovery.
Thursday 7th March
Have you ever considered working with a strategic partner to enhance your flexibility. It can enable you to upscale or adjust timelines to align seamlessly with your requirements. Along with how a personalised touch can foster close relationships that go beyond mere transactional interactions.
领英推荐
Tuesday 19th March
Join us for an insightful webinar as we explore the transformative power of freelance models in contact centres. Hear from Ziggo who has transitioned into the Freelance model along with how freelancers are reshaping the traditional call centre landscape. We'll discuss the reliability, commitment, and business mindset of additional resources and key processes in place to ensure optimal performance.
Thursday 21st March
Join us on March 21st at The Savoy, London for an impactful Leaders Summit to explore "Emotionally Connected: Navigating Digital Evolution." In an era where digital advancements are reshaping the business landscape, we will talk over the intricate strategies required for organisations to thrive amidst this dynamic digital evolution.
Ray Biggs journey uncovers the pace and challenges of adjusting to a BPO environment, where the demands of diverse clients must be juggled with precision. Our conversation traverses the landscape of operational duties and strategic insights, highlighting Ray's adaptability and the essential prioritization skills his team employs to satisfy both floor agents and clients.
Watch OnDemand as Keith Gait, CEO of the Customer Experience Foundation, leads a discussion on the transformative impact of AI language models in contact centre operations. This event promises to be an enriching exploration of how artificial intelligence is reshaping customer service and revolutionising response strategies.