CX LEADERS TO FOLLOW IN 2022 (PART ONE)
Awards International
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Customer experience keeps improving because of the passion and dedication of fantastic professionals in the CX community. In our new series of posts, we will be featuring those CX practitioners who are making a huge difference across the industry. Meet the CX influencers you should know about, follow and learn from in 2022.
Ian was the first person in the world to be authorized by the CXPA to teach the CCXP accreditation, and he has mentored approximately a quarter of all CCXPs globally to date. Ian is an internationally renowned speaker and blogger: he has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals, and has deployed Customer Experience tools and methodologies all over the world.
With 30 years in the customer experience profession, Annette Franz, CCXP is founder and CEO of CX Journey Inc. She is an internationally recognized customer experience thought leader, coach, keynote speaker, and author of Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) and Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business. She's also Chairwoman of our US Customer Experience Awards.
G?khan is a Certified Customer Experience Professional (CCXP). He is the first and the only CCXP in Turkey, one of the 1000 in the world, and the founder of the Customer Experience Professionals Association (CXPA) Istanbul Network. For 2020, he's also been selected as a member of the Board of Directors for CXPA, which has 4000 members from 70 countries. He’s a jury member and chair of judges in customer experience awards such as International CXA? and UK CXA?.
Lorraine is a CX thought leader, with expertise developing and launching new programmes as well as CX best practices. She advises executives on improving business results by enabling CX Transformation. Lorraine was on the CXPA Board of Directors from 2015 to 2020, and she has worked with several Fortune 100 companies, operationalizing CX technologies, improving customer experience and business value.
Gregorio Uglioni, CCXP, is a specialist in Business Transformation, Innovation and Customer Experience. His podcast "The CX Goalkeeper" and his cross-industry engagement (e.g., as a Judge in several international events and as a co-author of the book "Customer Experience 3") demonstrate his passion for the development of the customer experience science both in theory and in practice.
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Laura Tengerdi is the co-founder of CXPA Hungary, serving as its Brand and Customer Experience Consultant and Mentor. She is the former Head of Marketing and Customer Experience of Budapest Bank, Hungary. A Certified Customer Experience Professional since 2018, Laura, is also listed among the 100 Global Customer Experience Thought Leaders.
Blending behavioural economics, CX management, and UX design with project and process management skills, Ian mentors and helps organisations understand their customers' desired outcomes and then plan, align, create and deliver customer-centric strategies. He is a CXPA Impact Award Winner 2019, CXPA Impact judge and an International CXA? 2020/21 judge and UK Business Awards?? 2021 judge with Awards International.
Gabriela has significant experience in the retail and banking industries. Being a CCXP, her main areas of expertise cover development of strategic partnerships and CX design and implementation. Gabriela is the founder of Romania's first CX consultancy company, established to support companies to define and implement customer centric strategies and align processes and organizational culture.
Greg Melia, CAE, is the CEO of Customer Experience Professionals Association??. Through his leadership he ensures the wellbeing of of their internal culture, reinforces their position as the trusted source for all things CX and leads their staff to support the vibrant, growing CXPA community around the world. Greg is a Certified Association Executive, with 20 years of association management experience.
Stacy Sherman is an award-winning certified speaker, author, podcaster, Forbes writer, and founder of DoingCXRight?—a?Heart & Science? framework that accelerates customer loyalty, helps increase referrals and boosts revenue through improved employee engagement. Currently the Head of Customer Experience and Employee Engagement (USA) at Schindler Elevator Corporation, Stacy is on a mission to help people doing not just talking about CX so that real human connections & satisfaction can flourish.
Two categories at this year's UK CXA? are CX Leader of the Year and Woman CX Professional of the Year. If you want to get recognised as a CX influencer, bring more attention to your business and your services and get featured in a list with other CX leaders -?join the awards today.
Leader | Head of Design | Customer & User Experience | Facilitating Growth & Transformation for Organisations including Tech, Retail and Government
2 年You never know what you're going to wake up to, but this wasn't on my list of imaginings. Those are some of the people I consider my mentors. To be considered as a influencer among them is as unexpected as it's an honour. Thank you,?Awards International!
Leader | Head of Design | Customer & User Experience | Facilitating Growth & Transformation for Organisations including Tech, Retail and Government
2 年You never know what you're going to wake up to, but this wasn't on my list of imaginings. Those are some of the people I consider my mentors. To be considered as a ninfluencer among them is as unexpected as it's an honour. Thank you, Awards International
I drive human-centered business transformation achieving long-lasting results I Digital Transformation I Service Excellence I Advisor & Speaker I CX Goalkeeper Podcast Host I Open of Advisory Boards
2 年Thank you so much for this great recognition!
Thank you so much Awards International??. I am grateful and honored to be mentioned among such distinguished cx professionals. The credit also goes to the awesome #cxpahungary team.
Customer Experience Professional | Best-selling author | CX International Consultant | CX Awards Ambassador | Customer Institute Board Member
2 年Wow, what an amazing surprise! Thank you for this recognition, it's an honour!