CX insights you won’t want to miss if you work in Retail, Travel or Telecom…
What are the Top 3 CX challenges facing America’s industries?
We just celebrated our 12-year anniversary! But it’s not all about us. This edition, we explore the top 3 trends & CX challenges facing America’s Retail, Travel and Telecom industries. Find out more inside…??
Celebrating 12 Amazing Years of Being Team itel
itel celebrated its 12th anniversary in June as the Caribbean’s largest homegrown CX partner! Join itel’s Founding Chairman & CEO as he reflects on the company’s incredible growth and what being “team itel” means to him…?
How to Solve e-Retailers’ 3 Main Customer Service Challenges
Why are only 44% of Americans satisfied with the online retail experience? e-Retailers face three main customer service roadblocks. Here are some ways to overcome them…?
Catering to the 3 Travel Trends of 2024
Even frugal Americans plan to take more trips this year, but these 3 travel trends have dominated the hospitality industry in 2024, and there’s something they all share in common…?
The 5 Ways We Use CX D
Most people know about 5G, but 69% are unlikely to upgrade their devices or service plans for 5G access. How can U.S. Telecoms encourage adoption? Three ways that can work…?
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