CX in the festive rush

With the festive rush coming up, customers will be hitting social media more than ever with their queries and complaints. Managing social media CX is crucial, but can feel overwhelming. That’s why we’ve put together a guide with practical dos and don’ts to help you stay on top of things.

Also this month, meet Rob Sawle, our utilities expert, and take a look at our latest blog on outsourcing complaint management.

Happy reading!

Ben Jones

Chief Commercial Officer | Sigma Connected Group

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Your guide to social media CX

These days, social media is virtually inescapable.?To disengage from it is akin to unplugging yourself from the modern world. With this in mind, how do businesses use social media?to boost customer satisfaction and loyalty? Find out now.

Can an outsourcer be trusted to manage your complaints?

Absolutely! The right partner not only manages complaints but can also build even stronger customer connections. Read the blog now.

Find out more from our utilities sector specialist - Rob Sawle

Our senior sector specialist discusses how we deliver for clients in the?fast-paced utilities sector. Check out his Q&A here.

Helping you help your customers

Are you looking for an outsourcing partner does things a little differently?

We offer outsourced customer contact solutions for some of the biggest and most well-known brands. But we’re more than just another business process outsourcing provider. We’re a people-focused company that believes in the power of human connections. Our goal is to help you foster loyalty through kindness, support, and genuine care for your customers. Together, we can create a CX plan that truly embodies an empathetic and impactful human experience.

Want to find out more? Get connected today.