CX Conversations | November 2024
Cracking the Code on CX Challenges—One Solution at a Time!
Hello readers!
If managing customer data feels like herding cats, you’re not alone. Between juggling data collection, speedy responses, and staying compliant, the challenges in CX keep stacking up. This month, we’re here to help untangle the mess—starting with our new WhatsApp Forms, designed to take the friction out of data collection and streamline every customer interaction.
But that’s not all: We’ve packed this update with insights, fresh reads, and a quiz to put your CX knowledge to the test. Are you ready to see where you stand among CX experts? Dive in and discover something new today!?
WhatsApp Forms – A Game Changer for Businesses
No More Endless Data Collection Hassles, Just Solutions
Forms are usually a pain to deal with, but WhatsApp Forms is here to change that. This new feature makes collecting customer data, booking appointments, or even gathering feedback a breeze. Say goodbye to the endless back-and-forth and hello to a single, structured conversation that gets things done—all within WhatsApp.
Sound too good to be true? Well, it’s already helping businesses streamline their operations. Ready to make forms something your customers will actually enjoy?
Top Reads of the Month
Our team has been busy, and here’s what you should be reading to stay ahead of the curve in customer experience:
E-Book: Boost Your CSAT with Conversational AI
Need to improve customer satisfaction without doubling your headcount? Our e-book dives into how conversational AI can help you hit those high CSAT scores with less effort. It’s the shortcut you didn’t know you needed.
In the Spotlight: 'Unilabs' Journey to Customer Satisfaction
How a Diagnostics Giant Transformed Their CX with Verloop.io
Unilabs was drowning in customer inquiries and struggling to keep up with demand. Enter Verloop.io’s conversational AI. In no time, Unilabs reduced response times and skyrocketed their CSAT scores. Curious to know how they did it? Check out the full case study and learn how conversational AI can transform even the busiest customer service teams.
Test Your Knowledge
Are You Up to Speed with Customer Trends?
How much do you really know about the latest in customer behaviour and industry trends? Let’s put your knowledge to the test with these quick-fire questions. Answers will be revealed in a LinkedIn post tomorrow—so keep an eye out! (And no Googling, we’re watching you).
1. What percentage of customer interactions are expected to be automated by 2025?
a) 50%
b) 60%
c) 80%
d) 95%
2. Which company introduced the first AI-driven personalised recommendation system that now powers over 35% of its revenue?
a) Walmart
b) Amazon
c) Target
d) Best Buy
3. What percentage of businesses plan to increase their investments in AI for customer service by the end of 2024?
a) 20%
b) 35%
c) 57%
d) 74%
Until Next Time...
That’s your November edition of CX Conversations We hope you’re leaving with some fresh insights and maybe even a quiz answer or two ready to show off. Keep your eyes peeled for our LinkedIn post tomorrow with the quiz answers!
In the meantime, if you need to streamline your customer service (or just want to skip the queue), you know where to find us.
Cheers,
The Verloop.io Team