Is reducing operative cost without improvement in Quality Engineering Eco system is new business model for New Era?
Om Prakash Singh
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Om Prakash Singh
Principal Cyber Security Architecture & Consulting || GenAI AI CGEIT CRISC CySA+ CSPA+TOGAF9 CCA CSBA CSM PPSO CBE L6σGB eTOM Watsonx IBM MS DEVO Security AWS AZ OCI GCP Oracle 9i DB2 IBM-SOA AIX Rational
Are we failed again on customer quality service or Product and Service Quality Engineering??
- We failed again on customer quality?
Success is sweet but compromising with Product/Solution/Service Quality Engineering is a big Risk.Automation is good once Process is optimized achieved to threshold via integration of Process and Product quality engineering.
Cutting in Operative Cost is not Operation Efficiency. Cutting in operative cost is compromising with Quality which is not Profit Indicator.
- Here is gap. We are considering reduction in Dollar cost per Hour by reducing the cost of quality engineering. which is leading a huge cost to product and service.
Can we say Service Company,Service Provider etc.
- In-spite of all automation CRM quality is worst only response.
- In-spite of all 3G to 5G call quality worst.
- In-spite of improving existing performance via engineering just talking about cloud.
What we did or doing ?
Working for customer churn by giving scheme and discount rather improving the Quality and Quality engineering.
What is Gap?
- We are only focusing on Consumer connect and Operative cost as key of success.
- We are not focusing on Quality Engineering as quality service for key success being major predictive and perspective business.
- Diversion of focus from Quality Engineering to Cost Engineering per quarter is leading to Huge Cost and inviting big risk to customer/Company and user.
How to go forward to take Corrective active for improvement?
- R&D Can bring the Change.
- Streamline Compliance Management it will lower your risk.
- Mitigating the risk means you are concluding the risk not implementing an improving in the ecosystem.