Customizability – Cloud Telephony
Voice communication is essential for every business but not all business have same needs in terms of calls and communication solutions. The latest cloud telephony solutions like IVR, click to call, distributed call centres etc. comes with a degree of customization. These solutions can be designed at par with the customers’ affordability and requirement. Whether you want to adjust analysis tool, call flows, number of outbound limit or inbound limit or something else altogether, customers get options to choose.
Now users of cloud telephony can:
- Choose between basic, premium or advanced plans
- Select how detailed their dashboard should be
- Chose the way they want their reports and alerts
- Choose whether they want to opt for API or not
- Chose the call handling capacity and many more features
Clients can get their telephony solution based on their business i.e. different solution for early stage start-ups, MSMEs and large enterprises.