Customers On Your Side
Gihan Perera
![Gihan Perera]()
Gihan Perera
Top 30 Global Futurist 2025, Educator of the Year 2024 , Futurist, Keynote Speaker, AI Researcher & Author ● Equipping leaders to navigate uncertainty with clarity ● Empowering teams ● Engaging customers
There's a lot of buzz about being more customer-centric, but most experts and advisers miss the most important element of customer-centricity. Without it, you will almost certainly be disrupted by competitors inside or outside your industry.
Top 30 Global Futurist 2025, Educator of the Year 2024 , Futurist, Keynote Speaker, AI Researcher & Author ● Equipping leaders to navigate uncertainty with clarity ● Empowering teams ● Engaging customers
6 年Yeah, it's a subtle trap. As an organisation grows, it usually does need more (and better) internal processes to run smoothly, but it tends to move away from a customer focus - and especially away from bringing customers "inside the walls".
Editor - NFP - Consulting - Service - Photographer
6 年Thanks for the podcast Gihan. I have worked for large corporates in the past and have sat in many a management meeting where the bulk of the discussion was focused on internal processes. Often it seems the more a business grows the more it becomes inwardly focused - and less agile.?