Customers who stop being customers
Sergey Dmitriev
Growing a Venture Builder and an R&D hardware engineering firm helping our clients create prototypes and solving unsolvable engineering problems┃Certified Scrum Trainer┃Speaker
Recently I canceled a subscription to one of my online services. The next day I received the following e-mail from the founder:
I have sent the founder my reply:
I cancel and stop using tens if not hundreds of services, very seldom will I get a follow up as you see above. It is a very simple, yet very powerful thing to do. You can learn so much from the customers that are leaving by reaching out and having a conversation with them.
To do:
If you are a Business Owner/Product Owner - check your procedures.?
If are not doing it currently, do it and you will be 1 out of 100.