Customers are warming up to AI — are you? ????

INSIDE THE BLACK BOX

Breaking down the latest in AI, customer service, and technology — so you don't have to.

FRONT-END DEVELOPMENTS

?? WE’RE LOVING: AI outsmarts customer frustration, CSAT on the upswing

?? WE’LL SEE: Altman’s “Intelligence Age” — game-changer or digital snake oil?

? SAY LESS: CX data gathering dust while execs play psychic??

BACK-END BREAKDOWN

AI isn’t a job jeopardizer, it’s the ultimate work wingman

The AI adoption rate is crushing the pace of previous technologies, with 40% of working-age Americans already using generative AI tools. While many workers still fear replacement, visionaries like McKinsey's Lareina Yee argue that AI is the key to unlocking greater purpose and joy at work.?

Semantics:

• 70% of employees say their sense of purpose is defined by work, and Yee believes gen AI can help
• Yee asserts that gen AI will actually allow us to replace mundane tasks, freeing us up to foster human connections and invest in personal growth
• AI also frees up time to connect with coworkers or invest in our skills, training, and network, making us better at our jobs??

Sentiment analysis: Forget the doomsday predictions — AI isn't here to steal your job, it's here to supercharge it. By offloading the mundane, AI gives us the opportunity to flex our uniquely human muscles: creativity, empathy, and strategic thinking.?

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