Customers Trust Grape Up And the Numbers Prove It
At Grape Up , partnerships are built on trust, collaboration, and the drive to create real impact. We take full responsibility for our projects and work hard to translate our expertise into tangible value. But instead of just telling you how great we are, we decided to ask our customers directly.
The response was remarkable.
82% of invited clients participated in our customer satisfaction survey, sharing insights about our collaboration, expertise, and work quality.
Even more impressive, 85% of surveyed projects received input from their stakeholders. That level of engagement speaks volumes - our customers care about the relationship just as much as we do.
A partnership worth recommending
A strong relationship leads to trust. Customers rated us with a Net Promoter Score (NPS) of 86,5, meaning they would highly recommend working with Grape Up.
This reflects what a Value-Aligned Partnership is all about. We don’t just complete projects - we commit to them. We take responsibility for delivery, align with business goals, and focus on long-term success. The best sign that this approach works is when customers stay with us and encourage others to do the same.
Expertise that makes an impact
Being good at software development isn’t enough to make a project successful. What really matters is knowing how to spot potential issues before they become problems, adjust when priorities change, and make the right decisions at the right time. This is why our approach is built around Delivering Value.
Our team’s competencies were rated 4.51/5. One of our customers said:
“Considering all aspects, the expertise presented is commendable, and the colleagues from GrapeUp are eager to learn.”
This is precisely how we work. We go beyond simply finishing tasks. We aim to understand the bigger picture and build solutions that help our customers succeed. The best results come from asking the right questions, challenging assumptions, and bringing innovative ideas to the table.
Communication that keeps projects on track
Communication & Responsiveness rating: 4.62/5
Everyone has worked on a project where poor communication made things more complicated than they needed to be. Decisions took too long, expectations weren’t clear, or feedback came too late to act on. That’s the kind of thing that slows teams down.
We make sure that doesn’t happen. We Listen & Speak because we know that keeping discussions productive, responding quickly, and staying engaged means fewer surprises, and better collaboration.
A customer shared:
“The open-minded and clear expression inside the team helps solve problems. I am really happy that we have a team that is structured and takes care of problems. Please keep this spirit, passion, and happiness, and always communicate clearly with us so we can all learn from each other.”
Delivering solutions that exceed expectations
A project can sound great on paper, but what really counts is how well it holds up once it’s live. Customers trust us to build software that scales, integrates well, and doesn’t cause headaches down the road.
Our Quality of Delivered Solutions rating of 4.51 out of 5 reflects this commitment. One customer appreciated our approach, saying:
"I appreciate the way the team members take care of the product and identify themselves with the performance it makes in front of our customers."
That’s the goal - not just meeting specs but delivering a solution that truly works for the business and continues to add value over time.?
Helping businesses stay ahead
Technology moves fast, and companies don’t just search for someone to follow a roadmap. They need a partner who can suggest improvements, rethink outdated processes, and help them stay competitive – this is where we add value.
Our Drive Change rating of 4.51 out of 5 demonstrates this approach. We don’t just wait for instructions. Instead, we look for ways to optimize, improve, and innovate. Whether it’s a small optimization or a major shift in approach, we make sure customers are set up for the challenges ahead.?
The people who make the difference
A strong process helps, but success always comes down to the people behind the work. Engineers, consultants, PMs, and Heads of Delivery at Grape Up bring the expertise, commitment, and problem-solving mindset that make these results possible.
One of the comments we received sums it up well:
"GrapeUp members have consistently been key contributors to my team(s), and their work is well-regarded."
That’s what makes excellent partnerships work. Having the right people who think beyond immediate tasks and focus on the bigger goal, achieving the best possible customer outcome.?
Where innovation meets collaboration
Numbers tell a story, but relationships write the future. We've shared our track record, but we're most excited about the chapters we haven't written yet - the challenges we'll solve, the innovations we'll create, and the success we'll build together.
If you're looking for more than just a vendor but a true technological ally, we're ready to listen.