The Customer wants a new computer. Do we just sell them one, or review? Sometimes what they think is needed is not the answer...

During my consulting time, my employer, asked me to go visit a customer, as they wanted a new computer. They expressed frustration as their previous vendor had always sold them a computer and it was always breaking. When I arrived, I noted the business in front of them in the same building was an Electrical Motor Repair shop. 

I consulted with the customer and sat at her desk to gather information. I validated the PC was in need of hardware replacement. I could have at that point easily have sold them a new one but I paused as I felt there was a larger problem. I noticed the lighting was flickering which probably was a result inconsistent voltage due to the Electrical Motor Repair shop. I asked them if they replace light bulbs frequently and they said yes, which didn't surprise me. I asked them if the building was wired on the same circuit. They did not know. I suggested before we get a new computer, they hire an Electrician to verify the wiring was ok and asked them if they knew someone they could trust. They didn't so I did my research and interviewed the one whom I felt could address the problem. Once found, I asked them to have that person review and repair if there was a problem. The Electrician verified my assumption that the electrical circuits needed work was accurate.

The Electrician repaired the wiring and I sold them a new computer. The customer was very happy and didn't have those problems any longer plus they told me their light bulbs were lasting longer, which didn't surprise me.