Customer Trust: A Simple Path to Grow Business

A strong relationship is one of the grounds for organizational success. Access to the internet has digitally and globally exposed people, making them more skeptical than ever before. It has become next to impossible to succeed in the industry if your target audience doesn’t trust you.

Understand the significance of ‘trust’ straight from American Author Zig Ziglar:

“If people like you, they’ll listen to you, but if they trust you, they’ll do business with you.”

Feel the power of data with this data - a 5% upsurge in customer retention can boost the business profits up to 95%. An additional 83% of customers express positive recommendations of businesses they trust. Trust will bring customers to come again and again. Your business will have new leads and sales just through the word of mouth.

Customer trust and loyalty are worthy goals businesses should remember. However, you cannot have it overnight; there are some actionable steps you can follow to achieve this goal. To simplify the working for you, we’ve gathered highly essential pointers that will help you develop long-term relationships with each customer.

Dig in,

Be Transparent

As highlighted earlier, a slight rise in the retention percentage will boost profits to your business at the highest level. Customer retention may be difficult nowadays, following the presence of multiple options at their disposal. Keep this tip in mind "never let go of customers unhappy and dissatisfied," they can take their business elsewhere. Strive for maintaining customer loyalty through transparency.

Vocalize Your Story

Build your business into a brand. Tell your story. It will assist in developing a positive presence in front of your audience. They will look beyond the products and understand where you are coming from. Convey your brand’s history, expertise, and awards. No storm can stop your business from becoming a brand.

Provide Best Customer Service

Your customer service plays a vital role in customer loyalty and retention. It is essential to have dedicated support - set high standards for your customers with the speed and quality of your service. Help out the staff with style sheets, guidelines, training, etc., for the common inquiries. Provide agents with the right tools to find the solutions, especially when handling complex tickets. The goal should be to offer an efficient and consistent service with a personal touch.

Ask for Feedback

Feedback supports businesses in future decision-making. They can make changes to their products/services and influence the innovations. Feedback will help you measure customer satisfaction among current customers while giving ideas to generate desired results. Feedback will guide your product or service to plan the future in favor of the business.

Make Your Customer Reviews & Testimonials Public

Did you know that about 72% of customers say the positive reviews and testimonials assist them in making decisions and trusting a brand more? Meanwhile, 88% of customers trust the online reviews and take them as personal recommendations, impacting the purchase decision.

The value of the business depends on the strategies you choose. Let us talk about contact centers - a varied number of businesses' (almost every industry) are using it to satisfy customers, build trust, and retain them for long. Connect with Sarv today to expand customer trust and loyalty. We offer the right tools to the agents who can satisfy customers to the highest. Make the right decision today!