Customer Success Highlights – April 2023

ChatGPT?has taken the world by storm… but how can YOU grab it by the horns & let it steer you towards success?

It is important to understand that AI will not replace you, not leveraging AI will. The next step is to tap into ChatGPT’s?potential?for #CustomerSuccess to maintain that competitive edge.

Baby proofing your?organization

The key differentiating factor between CS companies that sink or float during recession is preparation.?Recession proofing?can be the life vest you need to stay afloat!

The whole is greater than the sum of its parts

CS is a key growth driver for SaaS businesses. But how do you move beyond and scale up your customer success practices? by building a?customer community.

Have they started talking yet?

After 40 years of searching for this answer, Harvey Dunham shares the?missing link?to #StrategicAccountManagement success! The key? Get your C-Suite executives to engage with your key accounts.

Quick Reads

Plastic on Steroids?

Imagine 43.4 million tons of trash by 2050 because that’s where we are currently headed with the plastic waste generated just by turbine blades. Vestas has a major?break-through to recycle these… Perhaps a new era for the wind industry?

Smart Snippet!

You know that frustrating feeling when you need a hug, a cushion, a chair and clothes all at the same time? Well, a Japanese apparel manufacturer has created an onion-shaped?wearable bean bag. Problem solved!