Customer Spotlight: Smiles Dental Group

Procurement tips from Smiles Dental Group, a leading Western Canadian practice

Founded in 2008 by Dr. Alexander Yeh, Smiles Dental Group has grown to be the largest family and locally-owned dental practice in Edmonton and surrounding areas. Known for excellence in dental care, the practice has 3 key priorities, quality, affordability, and convenience, to keep patients smiling.

We recently chatted with Dr. Yeh about how they choose dental supplies for their 8 busy locations.

The Significance of Dental Supplies and Staying Updated in Patient Care

What role do you believe dental supplies play in patient care and satisfaction?

The products we use must be of high quality in order to provide exceptional care and achieve positive results for our patients.

How do you stay updated with the latest advancements in dental care?

We prioritize continuing education and research. All of our clinics are equipped with modern dental technology, such as digital radiography, paperless charting, intraoral imaging/scanning, and 3D X-rays (CBCT).

Procurement Priorities and Practice Differentiation

What are the most important aspects of dental supply procurement for you??

Quality of products, high availability, convenience, and reliability of service are all important when it comes to procuring the items we need.

What features or qualities do you look for in dental supplies?

As mentioned, product quality is critical. Pricing and timeliness of delivery are also extremely important. When we find a supplier that offers all three, it enables us to meet our 3 key priorities for our patients, namely providing quality, affordability, and convenience.

Finally, can you elaborate on how those 3 key priorities differentiate your practice?

Our dental services are performed by fully licensed, board-certified graduates of accredited North American dental faculties to ensure top-quality patient care. We keep our fees lower than the Alberta Dental Fee Guide to maintain affordability, and the convenience of our 7 locations and 7-days-per-week availability help keep patients smiling in Edmonton and surrounding areas.