Is Customer Service your Superpower? Do you want to LOVE going to work? Yes? Read on....................

Our client has won some seriously impressive awards for the outstanding way they treat both their customer and staff, they are absolutely passionate about delivering brilliant customer service.  They really do put their customers and our colleagues at the heart of everything they do. 

They are a respected and trusted leader in purchasing and recovering debt but they are way ahead of some of their competitors in the fair, reasonable and compliant way they go about it. Because their area of expertise is supporting customers in vulnerable circumstances, they really do live by their HEART values - honest, empathetic, accountable, reasonable & transparent.

They are growing quickly and investing in their future so are creating exciting new opportunities for talented people to join the team. 

About the role

Customer Service Representative – contact centre All roles are temporarily based at home. 

When they do start to return to the office, they are only a few minutes walking distance of New Pudsey train station and Owlcotes Asda and M&S. If you drive, they have free on- site car parking. 

So, what will you be doing? 

• You’ll be enabling customers to find a sustainable solution to managing their personal debt. 
• You’ll use either telephone or digital (webchat, email) communication channels, when interacting with customers. 
• You’ll demonstrate effective questioning and listening skills and really know what it means to show empathy, all the while finding a sustainable solution for them. 
• You’ll treat customers fairly and put them at the heart of everything you say and do. 
• You’ll interact with customers in vulnerable circumstances and find the right outcome for them. 

What you’ll need 

• You’ll have developed excellent customer services skills. 
• You’ll have an empathetic and approachable manner and sharp listening skills so that you can pick up on verbal cues and clues. 
• You’ll be computer literate and have some experience of inputting customer data onto CRM systems. 

·       You’ll be organised, and comfortable working to achieve targets which focus on quality, accuracy and compliance. 

• You’ll be able to find the best possible outcome for the customer.  
• You’ll be able to work within a team, but also independently, where necessary. 
• You’ll have the confidence to deal with complex calls and complaint handling. 

Salary and benefits 

• You’ll receive a salary of ￡18,945 rising to ￡20,774 on successful completion of your probationary and training period. 
• 23 days holidays (rising to 25 with length of service) plus public holidays. 
• You’ll participate in the bonus scheme, which offers you the potential to earn an additional 25% of your salary, across the year, and paid monthly (following successful completion of your training / probationary period. 
• You’ll be invited to join the highly rewarding long-term incentive scheme. 
• You’ll receive a competitive Healthcare cash plan. 
• They will help you save for the future with a competitive pension scheme. 
• They offer free on-site parking. 
• You’ll join a friendly team, with great people and a company that recognises and rewards high performance and offers really good career prospects.

To apply please send a CV to [email protected].