Customer Service Week 2020, Part 5 - What Now?

It’s time to wrap up Customer Service Week 2020, and put all things customer focused aside for another year... 

Wait, what?!?

I can here the voices of countless service and support professionals saying, ‘but, we don’t just do customer service one week a year!”

To which, my answer is (because this conversation has happened dozens of times over the last several decades. It is the same discussion that happens every time I speak at an event, hold a workshop or consult with an organization. Now that you have learned something new, now that you have spent time and (your company’s) money to participate in this hour, or day, what will you do with this? 

• What is your action plan? 
• What are your takeaways?
• When is the next time you will read your notes and work on your action items?
• What is your 30 day goal to improve X or Y?
• Who are you going to follow up with next week to hold each other accountable?

A staggering amount of information was published this week, both in print and on webinars and live forums.  Employees were recognized for their daily work in providing the Customer Experience. Ideas were suggested, rewards were given, and a good time was had by many.  

Today, as you read this, my challenge to you is this.  Set your timer for three minutes. Think about what you want to change about the Customer Experience, something you learned this week, something you rediscovered, something you were inspired by. Write it down.  Make a goal. Set calendar time to work on it. 

Customer Service Week is every week, let’s make that happen.

Stay safe, and enjoy the weekend!