Customer Service Training: What Every Business Needs In Order To Attract And Retain Customers
Making customers feel valued is one of the best motivators for customer service. It keeps customers coming back, it makes others notice your company, and it helps retain them as consumers.
The value of customer service has been proven for decades. XcelMil LLC offers courses and training to help improve customer service skills to boost the business to be number one in your industry.
Keep reading our newsletter below to discover our?latest blog post,?upcoming and recent events and speaking engagements, 2023?products?available for pre-order, and our??Strategic Partner Spotlight!
Expert Insights: Creating an Amazing Customer Experience with Shep Hyken
Throughout this course, you’ll learn why customer service is not just a department, who the term “customer” applies to, what “average” means, and what you need to do to operate in the zone of amazement. You’ll learn how to manage the moment of truth to create magic, with 10 helpful tips, as well as six steps to create a customer-focused culture. By viewing this course and following the tips outlined in each lesson, you’ll be able to implement changes to your team and company that will help create an amazing experience for all of your customers.
Customer Service 101
Welcome to the “Customer Service 101” video course?intended to?help you get to know your customers better and serve them more effectively. This course comprises seven lessons that?cover everything from?defining?whom your customers are to?figuring out?how?to?secure their loyalty for years to come.?You’ll?learn about forces of change that affect customer expectations, as well as?how to connect with customers.?You’ll?even learn?how to?tactfully?handle customers who are upset.?After?completing this?course, you?should?have?a solid foundation for what it takes to?provide?great customer service.?
“Don’t let what you cannot do interfere with what you can do”
– John R. Wooden
Upcoming & Recent XcelMil LLC Events & Speaking Engagements
Attending
Greater DMV Annual Breakthrough Breakfast | Thursday, November 10, 2022
Strategic Partner Spotlight: McNeill Education2Transition Services | Bonita McNeill Martin
领英推荐
Bonita McNeill Martin, the President of?McNeill Education2Transition Services?and author of “A Veteran's Purpose to Passion: The 5 Steps to Grow from Military to Civilian”,?https://www.amazon.com/dp/B07G9PY682/.
Have you ever been placed in or almost placed in a job that did not match your strengths or purpose? It almost happened to Bonita and from that moment on she was determined to make sure it did not happen to others. Bonita helps men, women, and children in realizing their strengths in order to get clear, focused, and proven strategies for a career with the purpose of creating their best life!
As a certified trainer and coach with 37+ years in the Federal Government, Bonita’s history includes her partnership in creating the Wounded Warrior Internship Program (WWIP) for the Intelligence Community and leading the creation and program management of the Naval Intelligence WWIP.??As the subject matter expert, she became a trainer and coach for military transition for the WWIP at all of the military bases in the Washington DC area.?
For over 17 years, Bonita was a recruiter for the government, so she knew how to hire the right people for the right job! Since transitioning from the government, she is now building her career coaching business in making sure no one is placed in the wrong job!
Bonita’s initial program is entitled, ‘How to Make the Difficult Transition from Military Life to Career Success: A 90-Day Coaching Experience’!??She wants to help you determine your purpose!??It’s often said, one of the richest places in the world is the cemetery because it’s filled with unfulfilled dreams! Bonita wants to make sure you don’t take your purpose to the cemetery! She is asking you this question:?If money was not an option, what would you do?
For a free career strategy session with Bonita McNeill Martin, send an email to?[email protected].
If you would like to be a featured spotlight as a Strategic Partner or Business, reach out to Melody Gratic,?[email protected].
New Products for 2023!?Pre-order today!
e-Commerce site coming soon!
2023 Planner
Plan your weeks like a boss. The 2023 Planner has a weekly calendar layout, daily planning pages, and a notes section to stay organized while you’re getting stuff done. You can list your work schedule or write down your ideas to implement the following day. Don't forget to track your daily and monthly habits, and plan out your action steps for your goals. This planner is the perfect fit for anyone who loves staying productive and on top of things in life.
The Inspiration Journal
The Inspiration Journal is the perfect place to record your thoughts, goals, and plans for success. This journal is a motivational and inspirational tool to help you find success in your creative endeavors. It’s jam-packed with inspiring quotes dedicated to men and women who desire a little extra encouragement. Each page includes space for notes, so you can jot down ideas and thoughts to help you reach your goals.
2023 Wall Calendar
This calendar for the year 2023 features beautiful photographs and inspirational quotes to help you plan your days with style. With room to list monthly priorities, reminders, and other notes, this calendar will help you stay on top of important dates and events throughout the year.