Customer Service Tips You Can’t Afford to Miss

Something almost every quality customer service experience has in common is the human touch. Yes, there are valuable customer service models out there, like chatbots that pop up on websites, that offer the impersonal method of fast and easy service, but the interactions that strengthen a bond between brand and customer involve interpersonal contact.

The majority of consumers today expect the companies they spend their money with to be able to accommodate their needs. This means that when a consumer requires assistance, they want it delivered in a way that matches their preferences. That’s why so many multi-channel customer service methods are available. But among the most interpersonal means of connecting is one person to another over the phone.

Creating Reasons to Come Back

Did you know that a single bad experience can end the relationship between a customer and a company? More than one-third of consumers today say that after receiving what they perceive as poor customer service, they will jump ship and attach their loyalty to a different brand. That’s why your lasting impression on them can’t be a negative one.

So, what is a bad experience and how can you avoid it? For most consumers, it’s being treated like a number instead of like a valued customer. That might include anything from waiting too long on hold, being rerouted too many times when they call in for help, or simply never getting an adequate answer to their question. In today’s climate, there is no room for these kinds of mistakes.

What top-performing companies do is create reasons for customers to keep coming back. They do this by creating a memorable experience, which is through a positive, friendly, helpful conversation that conveys a feeling that the customer truly matters and that their concern is important.

Outsourcing for Consistency

When you outsource your customer service needs, you’re putting your customers in the hands of professionals who know the answer to any question your customer could have. But simply answering questions correctly isn’t enough. Consumers want a timely response, but they also want to be connected to someone friendly and warm.

This level of service is only possible by identifying the right kind of person – one with excellent communication skills and a passion for assisting others. They can be trained to handle the questions, but what professional contact centers are great at is finding people who have an innate sense of what it takes to make a customer happy, and that’s what we offer at Protel BPO. Our training is second to none, but it’s the warmth and friendliness of our staff that makes us stand out among our competitors. Contact us for information about how we can strengthen your relationships with your customers.