CUSTOMER SERVICE SKILLS AND YOU IN THE HOSPITALITY INDUSTRY

Once hospitality students do their education in hotel school, they have to start the next aspect of their career by learning in the hospitality industry. This entails the physical experience of serving customers in the operations of the fast-paced, high-pressure environment of a typical service-sector establishment. My goal is to help hospitality students successfully come up in their career journey, and I would like to give a brief outline of customer service skills in this article.

In the hospitality industry, it is the little things that make an impact on unique high-quality customer service and overall business performance. Basically, when working in the service industry, we face all kinds of situations every day. Happy customers generate positive feedback and create great referrals, and improve customer loyalty by encouraging the patronage of new customers. That is why they say, "A satisfied customer is your best advertisement." Therefore, as a service-personnel member, it is imperative that you always do your utmost to serve the customer. However, unfortunately, we cannot satisfy each & every customer, and thus many of us have to deal with angry customers too. Unhappy customers who feel uncomfortable because of issues like bad service or wrong food will naturally complain, and they can do it both loudly and silently. And if hospitality is in your blood, you will truly feel their pain.??

Many problems do have reasonable solutions. Sometimes even the solution to the problem could be found through the problem. Negative feedback can actually be a valuable experience to gain a better understanding of how to predict similar situations in the future. In fact, experts have identified that a customer complaint can be a very good opportunity to delight the customer. The smart thing is that you just have to be creative enough to find a suitable solution for the problem as fast as possible. In the end, you will be able to keep your all-important customers safe and happy. As a hospitality professional, through your experience, you should be able to learn effective problem-solving skills to tackle such challenges. Identifying and solving problems successfully is a skill that is expected from true hospitality professionals, and is a highly-valued quality in the industry.?

Hotels are an important segment of the hospitality industry that traditionally operates morning, noon & night. It is continuous hard work and unsocial hours, and you will have to learn to sacrifice your personal life. Working in such trying environments round-the-clock obviously demands a huge capability. In order to train yourself to adapt to such rigors, you mainly need to be in control of your mental facets. You should also have the physical fitness to tackle the late nights & early mornings. Learning how to manage stress is key for supporting both your mental and physical well-being especially in arduous hotel operations. This will be able to unlock the power within you and make you knowledgeable with the power of self-confidence prepare to face challenges without fear. All these qualities are for you to develop knowledge that you are working to serve the customer from your heart.??

I truly believe that these fundamental lessons will be very useful for hospitality students with regard to achieving stability and courage in their career journey. I hope this information will make your seat more comfortable in your hospitality career!

Thank you for reading my article

Borhan