Customer Service skills ~ Guesthouse
Statistics show that just 1% improvement in Customer satisfaction, delivers 9% improvement in sales growth!
?A crucial element in building great Guest relationships comes through the efforts of every staff Member in your Team.
Empower your staff with specialist hospitality customer care skills to deliver a more professional experience.
?BizGro tailor-makes courses to meet the educational level & culture of the Hotel Team.
This personalised training method develops Team spirit as well as skills advancement & tends to develop your Team to exceed Guest expectations.
?Our on-site Customer Training for Hospitality businesses are specialist tailored courses suitable for Hotels, Guest Houses, Lodges & Holiday Resorts.
BizGro offers 4 course offerings to enable Hospitality Clients the opportunity to select a course/s to meet your specific needs. Here is our first offering ………………..
1.????Delivering a WOW Guest Service
This powerful course will help your whole Team gain innovative techniques to deliver excellent service. We modify each course to match the culture within your property & to ensure learning is understand & the advantages of WOW Guest service benefit both Hotel & the Employee.
What we cover ~ ?
?A) Delivering exceptional Customer Service
?> Discover the importance of a great introduction.
> Identify what your customers really want & how to exceed their expectations.
> Discover who your customers are & celebrate their differences.
> Establish what great service looks like.
?B) The Power of Communication
?> Building rapport and develop relationships.
> Identify the importance of effective communication in service.
> Understand the importance of listening and its impact on service.
> The importance of powerful conversation.
> Questioning techniques to establish customer needs quickly.
?C) Gain Professional Customer Service Skills
?> How to deliver service excellence every time
> Understand our perception of customers can impact the service we deliver.
> Respond positively to customer complaints and difficult behaviour.
> Identify how easy it is to go the extra mile & the benefits it creates.
Impress your customers and create loyalty with our new spirit model.