Customer Service in Retails
An Operating Procedure of boosting greater sales and client satisfaction by grooming and improved realization of the customer service and goods presented by a company is called retail management. The assorted and well managed procedures which support the consumers to procure the desirable products and merchandise from the retail outlets for their use refer as a retail management that incorporates all the steps needed to increase the footfall into the store by giving them an ultimate customer service.
Accommodating a best client service is frequently a concern of a common sense, but that is not always a nature’s free gift for all.
A little to compassionate your customers:
Attend & Listen:
It is a popularly believed that best salespeople spend their 80% time listening customers and not just talking to them. This is called need analysis. Identifying the need and the choice of a customer is the top most requirement of a best sale. If it seems that it just looking or just a TP don’t try to push or force. Don’t hover in fact stay calm and stay nearby within the ear or eye shot. Keep your phones away, don’t turn away or walk away by judging them with their appearance only.
Welcome with a Smile:
The most easiest and inexpensive customer service is welcoming them with a smiling face that generates a positive and favorable picture. Sometimes offering a cold glass of water in summers or a cup of coffee or tea in winters boosts the buying nature of a customer. Refer a customer by age appropriate greetings. Smile when they are done as you are thanking them and encouraging them to visit again.
Customer is God:
In India it is popularly said that A customer is a God. Give best of your service and attention to all customers regardless of their age or appearance. Appreciating your customer is an important element to retain them for a long term. Send out birthday greetings, anniversary greetings or just give them a follow up call to show how much important they are for you.
Salesperson is a Solution Provider:
A satisfied and happy customer can tell just one or two but an unhappy or dissatisfied customer with the service or the products can tell a dozen but more often a resolution lies in salesperson’s hands. An angry customer’s voice tone may come down if you stay calm and listen to them carefully. Accept or acknowledge the dissatisfaction, express remorse for misdeeds even if you are right, behave adjust-ably by negotiating accordingly.
Never forget that your customers are the pay masters of your bills and all.
The More You Serve Them; The More They Come Back; The More New Business For You