Customer Service | Pet Insurance | Veterinary Nurse

Have a heart for animals and a knack for customer service? We're looking for purr-fect Vet Nurses to join our team! Come make some tails wag!?

• Help ensure the pets receive the care they deserve by guiding their owners through insurance."?

• Join a team of passionate animal lovers who love to have fun!?

• Enjoy a range of benefits, including comprehensive training, generous leave entitlements, employee discounts, and a supportive team environment.?

The Position: Service and Retention Consultant (Veterinary Nurse)?

As a pivotal member of our team, you’ll provide unparalleled support for our customers as they navigate their pet insurance journeys. You’ll ensure claims are processed swiftly and accurately while delivering compassionate, tail-wagging customer service. Your ability to connect with our customers and empathise with their needs will be the heartbeat of our operations!?

Why Join Us??

• Becoming Certified:?Enjoy the opportunity to gain your Tier 2 Financial Services certificate with us—an excellent feather in your cap!?

• Value Work-Life Balance:?Take advantage of additional leave days like 'ME' leave and 'Volunteer Day' leave to recharge and give back.?

• Engage with Community:?Become a part of our vibrant culture with fun social activities, annual celebrations, family-friendly events, and more!?

• Enjoy Exclusive Discounts:?Get great employee discounts on Car, Home, and Travel insurance, plus access to numerous partner discounts on gyms, hotel stays, dental care, and beyond!?

• Earn a Competitive Salary: Secure a package salary of $68,000- $72,000, based on your valuable experience!?

Your Responsibilities:?

• Be the Friendly Voice:?Handle customer inquiries and requests across multiple channels with professionalism and care.?

• Attention to Detail:?Diligently lodge and assess claim information with precision.?

• Stay Connected:?Efficiently respond to emails and keep our customers updated on their claims.?

• Team Collaboration:?Work closely with internal claims consultants, assessors, and veterinary clinic staff to ensure seamless service.?

• Expert Decision-Making:?Review medical histories and policy documents to make confident and informed claims determinations.?

What We’re Looking For:?

• You are a?Qualified Veterinary Nurse?passionate about making a difference.?

• You excel in?Customer Service?and know how to shape strong relationships.?

• You’ve got experience in a veterinary setting and can easily interpret medical information.?

• Your time management skills are top-notch, with an ability to thrive under pressure.?

• Empathy is your middle name—you understand your customers and provide the reassurance they need.?

• You’re a stellar communicator, whether in person, over the phone, or in writing.?

• You thrive in a collaborative environment and actively contribute to a positive team spirit.?

Ready to embark on a pawsitively exciting new chapter in your veterinary career? Apply now and make a meaningful impact on the lives of pets and their families!?

Contact [email protected] or call Conie Jusay direct on 0483 988 164?for a confidential discussion.??

We have other live vacancies too. If this role isn’t quite right for you, call us or apply to find out more.???

NB: All candidates who meet our client’s shortlist requirements will be contacted. Know someone who would also thrive in the opportunities we have available? Please forward along to them. Thanks!?

Apply here: https://adr.to/vm6fcai