CUSTOMER SERVICE MISTAKES

In every business there is always some mistakes which creates gaps in delivering services. In order for the business to run smoothly it is always right to identify the loopholes and work on them.

Here are some common mistakes in customer services:

1. Lack of Consistency

Not being consistence in delivering services can cause frustration and confusion in clients. Providing better services today and tomorrow low services causes confusion and causes the business to fall.

2. Inactive Listening

Once there is so no active listening in a business the client feels ignored. This leads to misunderstanding of clients needs.

3. Lack of Product Knowledge

Not knowing which products or services you are selling to the client makes the business to collapse. This is due to ineffective service delivery.

4. Not Following Up

Not following up with the client after providing services makes the clients feels ignored and unimportant.

5. Poor Communication

Not communicating clearly to the clients can cause misunderstanding and confusion in business. Also using confusing languages.

6. Not Paying Attention to Customer's Feedback

Ignoring the clients feedback makes the business not grow and not identify areas for growth.

7. Overpromising Services

Not delivering what you promised the client can cause the client to break trust with your business

8. Dismissing the Clients Complaints

Not handling the clients complains makes the client feels ignored and unimportant.

Every problem has a solution, here are some of the solution to the problems:

1. Practicing Active Listening

Listening to clients brings out understanding of clients needs. This leaves the client satisfied with the services.

2. Emotional Intelligence Training

This is to help customer service have empathy and emotional intelligence to understand the clients needs. This will also yield customer business relationship.

3. Practicing Effective Communication

Practicing the 7Cs in communication : complete, concise, clear, concrete, correct, coherent courteous.

4. Managing Clients Expectations

Being honest with the services provided keeps the client at peace and not disappointed with the services.

5. Following Up Procedure

Keeping up with the clients through following up with them after the services will make the client feel cared for and important. Also it helps the business identify the gaps to improve on.

The important solution in a business is providing training to the customer services representative, through this it boosts the business through clients retention and referrals.

THANK YOU