Customer (Service) is King

One of the biggest opportunities to differentiate yourself from your competitors is through an elevated experience. This begins before the sale has even been made. Successful companies understand this, and want to truly understand their customers’ needs. For that reason, they take the time to ask questions relevant for making the best recommendation and to build rapport with them.?

Hard work, continuous improvement and a genuine passion for customer service are all vital for business success. Happy customers make loyal customers. How do you keep your clients coming back or recommending you to others though? After all, the world of business is a competitive one. You need every little edge you can get to become successful. The answer lies in making your customer feel like they are the only one you have.

We decided long ago that uplifting our customer product knowledge through training and offering services that make their lives easier will enable them to sell our products more successfully. We do not consider ourselves a mere manufacturer. We care about our store owners, building developers, interior designers and decorators as much as we care about the quality of our blinds and shutters. We take the time to let them know that we will always cover them. Whether this be a dedicated quoting department or the ability to express deliver their orders until the third week of December, we are not only about selling products, we are about selling solutions.

To find our more about becoming a Luminos retailer email [email protected]