Customer Service Gone Wrong

Customer service is a critical component of any successful business, as it is the face of the company and often the first point of contact for customers. While the goal of customer service is to provide assistance and support to customers, there are times when things can go wrong. From long wait times to unhelpful representatives to automated systems that just don't work, there are many ways that customer service can go wrong. In this blog, we'll explore some of the most common examples of poor customer service and what companies can do to avoid these mistakes. So sit back, grab a cup of coffee, and get ready to laugh (and cringe) at some of the most outrageous customer service blunders.

Funny Examples of Customer Service Not Working:

1.?????The Unhelpful Helper: This is a classic example of a customer service representative who simply doesn't want to assist. They might respond to customer inquiries with one-word answers or refuse to transfer the call to a supervisor. This leaves customers furious and makes your brand look like it could care less about the customer's needs.

2.?????The Automated Menace: Automated customer service systems can be a nightmare in certain instances. The customer can find themself being transferred from one robot to another, only to end up right back where you started like an endless groundhogs day of torture.

3.?????The Language Barrier: Language barriers can cause some not so hilarious misunderstandings between customers and customer service representatives. For example, I had a call with a customer service rep about my cell phone issues. I could only understand about every 3rd word this person said. The call was a painful 10 minutes of "What? Huh? Can you repeat that? Yeah!" and then start that cycle all over again. I eventually hung up due to frustration of feeling like I was on a call with a Lil John sound bite station.

4.?????The Technical Difficulty: Technology isn't always our friend. Some customer service representatives may struggle with basic technical issues, such as troubleshooting a password lockout, system issues or service outages. It's a sad day when the customer knows more about what to do than the CS person. It's not a good look for the brand.

5.?????The Blame Game: When things go wrong, it's natural to want someone to take the blame. However, some customer service representatives take this to a whole new level by blaming the customer for everything, no matter how absurd. Nothing throws gas on the fire faster than blaming the customer. These occurrences are like taking your brand into a public slaughterhouse.

These are just a few examples of how customer service can sometimes go wrong. It’s the job of every contact center to evaluate the customer experience and customer journey regularly to ensure the customer isn’t going through hell to get help. For many organizations they choose to outsource this type of work to experts. If you do choose to do that we highly suggest you evaluate a potential vendor thoroughly and make sure they aren’t guilty of?Brandslaughtering other brands.?