Customer Service

“ Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.” Shep Hyken

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Garry Lunn的更多文章

  • Being Courageous

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    “Staying silent is like a slow growing cancer to the soul and a trait of a true coward. There is nothing intelligent…

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  • Wisdom

    Wisdom

    “Wisdom is an artful method--a skilful, tactical, fair, and diplomatic use of knowledge.” Greg Kouki (Tactics)

  • Transparency

    Transparency

    “Transparency is the antidote to hypocrisy.” Britt Merrick

  • Self-Trust

    Self-Trust

    “Self-trust is the first secret of success.” Ralph Waldo Emerson (Essayist)

  • Integrity...

    Integrity...

    “Complete honesty won’t always prevent defeat, but perceived dishonesty virtually guarantees it.” Unknown

  • Silence

    Silence

    “Silence at the proper season is wisdom, and better than speech.” Mestrius Plutarhus

  • Change...

    Change...

    “Change is not so much about being the first one to embrace a new idea, but the first to forget the old one.” Tom…

  • Self-Mastery

    Self-Mastery

    “If you can’t control yourself, you will be controlled by others--choose your master.” Rick Julian

  • High Self-Esteem

    High Self-Esteem

    “Persons of high self-esteem are not driven to make themselves superior to others; they do not seek to prove their…

  • Tolerance

    Tolerance

    “The only way to make sure people you agree with can speak is to support the rights of people you don’t agree with.”…

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