Customer Service Challenge

As consumers, we have all experienced the negative elements of customer service, be it bad voice line, difficult dialect, real time participation, not being able to hang up until you have resolved your issue, and of course the significant investment in time.

But that is all changing with messaging style call centre platforms, where as a consumer, you can message when ready, and come in and out of the conversation at your convenience, as the conversation is always open until resolved.

Not to mention the cost savings and operator efficiencies for the business.

The statistics out of the US are massive and business are coming on board daily as it just works. According to ICMI, 79% of US companies believe customers want SMS support.

I am throwing out the challenge to any Australian business that has a customer service desk, to trial messaging.

Prove me wrong - just connect and lets chat.