Customer Service and Adding Value to Both Sides of the Table. #B2B #B2C

From my Article: https://www.andmine.com/b2b-b2c-customer-service/

Almost all of the clients that we work with across the digital spectrum have clients of their own, both B2C and B2B. We are a digital agency and it’s only natural that we constantly harp on about the benefits of digital tracking, conversions and insights. But along with preaching digital best practice, we are firm believers in the value of good old customer service and know that this is something many brands are neglecting in this aggressive online era.

Quality customer service is noticeably lacking in many industries, ours included, and we have fought hard to create a team that constantly push the agenda of delivering outstanding service. Remember when petrol stations used to pump your gas for you and wipe down your windows? That old-world charm stands out massively when it is encountered in our modern age – simply because it rarely is anymore.

I’d like to share three experiences that have helped convey to my team the importance of customer service and which continue to help our company grow - balancing Customer Service and Business Process which adds value to both Company and Customers (and Clients)...

https://www.andmine.com/b2b-b2c-customer-service/