Customer Satisfaction
When it comes to customer satisfaction, in regards to on line pricing and tracing... What do you think is more important to the customer? "Price" "Service" Or "A Simple Process"?
With the computer systems and programs that are available today. What bells and whistles, would help customers now in a perfect world, on-line?
Executive Recruiter @ Patrick Haar Search SEEKING DEDICATED CONTRACT CARRIAGE PROFESSIONALS FOR SALES VP ROLES
9 年I think what should be considered is called "customer experience management". It ensures that at any point of contact a customer has with a company, they feel satisfied and good about it, whether phone, email, web site, claim filing, track and trace, etc. That's because one bad experience can sour someone to the entire company.