Customer Satisfaction at a Record High
However, inflation remains a concern among most shoppers
CONSUMER EXPERIENCE
?? Customer Satisfaction Index at Record Level
That increase is smaller than other recent quarters, which is consistent with slower growth in consumer spending and GDP, index officials say. Read More →
SHOP! NEWS
?? Shop!’s Global Development Director Weighs in on Retail Marketing Trends
The Shop! Association’s Global Development Director, Leo van de Polder, weighed in on the latest retail marketing trends in an exclusive interview with Dekkers International. ? Read More →
SURVEYS
?? Price Cuts Becoming More Prevalent: Report
In a game of chicken between stores and shoppers over prices, stores appear to be blinking first, CNN reports. ??Read More →
ICYMI: Masterclass Webinar
?? ‘Re-Sparkling’ Retail: Using Store Design to Build Trust, Faith and Brand Loyalty
This session, led by retail design expert Ian Johnston from Quinine Design, explores how physical stores remain unmatched in the ability to build trust, faith, and loyalty with your customers, ultimately driving shareholder value.
?? Become a Shop! Member
Shop!, the global trade association focused on enhancing retail environments and experiences, is the industry’s only end-to-end retail experience organization. Learn About the Benefits of Shop! Membership →
?? CALL FOR CONTENT
We’re reaching out to Shop! members who would like to contribute findings and opinions on subjects of their expertise for inclusion on a new section of our Shop! Website. These articles can be written informally — a conversational tone is fine! The posts will be professionally edited before being published. If interested in contributing, please contact [email protected]