Customer Obsession - no matter whether you "win" or "lose".

Hi everyone, its Sunday here in Jakarta, Indonesia and I would like to share my thoughts on Customer Obsession, one of the leadership principle in Amazon.

If you work in sales, or at least involve in sales process, on whatever product that you are selling, whether its a finished goods, a service, or even yourself, you will experience "winning" some deals, and "losing" some deals.

When you "win" a deal, you usually will feel super happy, super energized imagining on all the headlines, the congratulations, and maybe even the potential incentives that come with winning a deal. On the other hand, when you "lose" a deal, you may feel sad, depressed, angry, and worry about all the headline about the "not capable", "not close enough with customer", "not managing the deal", and other things that come with losing a deal.

Regardless, whether you win, or you lose, the sun will come up the next morning and the world will keep moving.

Winning or losing a deal is actually a process, some part of the process is to know your customers better, to know your company better, to know yourself better.

So, whatever the result is, get up the next morning, learn from our successes and our mistakes, do reflection, and get back in the field with your customers.

If you are not obsessed enough about your customer business, challenges and how to solve it the most effective way, keep trying.

#lifecoach #careercoach