Customer First: The Power of Live Video Commerce for Retail Staff and Their Customers

Vonage reports that there has been an 83% change for consumers favouring video as their favourite communication channel, showing the significance for retailer's to incorporate this new medium to create such a channel with their customers. This not only impacts the revenue of a business, but also the way in which retail staff work.

Using live video commerce provides a number of benefits for retail staff, including:

1. Increased customer engagement by showcasing products in movement
2. Improved customer understanding by providing greater trust in purchase
3. Better customer service?by providing real-time support
4. Increased sales by 4-5%?

Moreover, customers are preferring to use, in particular, live one-to-one video commerce for a number of reasons:

1. Increased personalised interactions with retail staff
2. In-depth product knowledge explanations
3. Real-time support

To find out more how live video commerce powers the retail staff's selling experience, and the customer's shopping experience, read the full article below.

https://conferwith.io/knowledge-base/livestream-ecommerce/customer-first-the-power-of-live-video-commerce-for-retail-staff-and-their-customers/

#ConferWith #videocommerce #retailstrategy