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M&A News
Bluecore acquires Alby
- Bluecore, a retail technology company, has acquired Alby, an AI Shopping Assistant, to launch a conversational shopping experience that surpasses offerings from Amazon and other major retailers
- Alby’s technology enables personalized, conversational shopping experiences to boost customer engagement and conversion rates
- Bluecore anticipates full integration with alby will be complete and available to retailers in Q1 of 2025
- The integration of Alby’s AI will complement Bluecore’s existing capabilities, providing retailers with deeper customer insights and more targeted, data-driven marketing opportunities
Access Group acquires Paytronix
- The Access Group, a provider of business management software for mid-market organizations, acquired Paytronix, which will retain its name and integrate its platform with a selection of Access products
- Paytronix is a customer experience platform that enables seamless, personalized, and brand-authentic experiences for restaurants and convenience stores
- Partnering with Paytronix expands its reach in the Americas and bolsters its strategy to deliver unified technologies to enhance customer experiences in hospitality and convenience stores
Front acquires Idiomatic
- Front, an AI-powered customer service platform built for collaboration, acquired Idiomatic, a voice-of-customer (VoC) intelligence platform previously used by some of the world’s most customer-centric brands, including Hubspot, Instacart, Slack, and Pinterest
- Idiomatic is an AI-powered voice-of-customer intelligence platform to analyze unstructured customer feedback, helping companies identify trends, understand sentiment, and drive actionable insights
- Front’s customers will gain early access to features like smart CSAT, powered by the deep expertise of Idiomatic's research and development team, in early 2025
- The acquisition reinforces Front's vision to create the world’s most modern service platform, enhancing customer engagement and leveraging Idiomatic's AI expertise to turn feedback into actionable insights
Fundraising News
Insider raises $500MM in Series E funding
- Insider, an AI-native omnichannel experience and customer engagement platform, raised $500MM in Series E funding round led by General Atlantic
- The company intends to use the funds to further develop its marketing software offering, invest heavily in R&D, scale its talent base and geographic footprint
- Over the next two years, Insider aims to develop an AI-native omnichannel platform integrating promotional, transactional, and support capabilities into a seamless, multi-channel customer engagement solution
Cresta secures $125MM in Series D funding
- Cresta, the end-to-end generative AI platform for contact centers, has raised $125MM in Series D funding round led by World Innovation Lab (WiL) and QIA with participation from Accenture, EnvisionX Capital, LG Technology Ventures, Qualcomm Ventures, Workday Ventures
- The round also includes returning investors Andreessen Horowitz, Greylock Partners, J.P. Morgan, Sequoia Capital and Tiger Global
- Cresta provides a unified platform for human and AI agents that transforms customer conversations and workflows at every level of the contact center
- The funds will be used to enhance its AI platform, improving contact center operations by augmenting human agents and reducing costs with virtual agents
Blip raises $60MM in Series C funding
- Blip, a conversational platform, has raised $60MM in Series C funding round led by Warburg Pincus, with participation from existing investors Accel, SoftBank, and Microsoft
- Founded in 2016, Blip has powered over 3B conversations to date, and its client base of over 3,000 businesses includes companies like Itaú, Coca-Cola, and Mercado Libre
- Blip leverages artificial intelligence to help businesses automate conversational experiences across multiple communication channels
- The company intends to use the funds to expand its market presence, invest in AI-driven innovation, and strengthen its position in the conversational commerce sector across Latin America
PlayAI raises $21MM in seed funding
- PlayAI, the voice AI platform powering the future of conversational AI, raised $21MM in seed round led by Kindred Ventures and 500 Global with participation from Race Capital, Y Combinator, Soma Capital, Pioneer Fund, TRAC, and others
- PlayAI develops AI speech models and a voice agent platform, enabling businesses to create and deploy voice applications for customer support, sales, content creation, and more
- PlayAI’s low-latency models lead the industry in voice cloning accuracy and natural human speech, and have served almost 40,000 customers
- The company intends to use the funds to invest in its generative AI voice models, voice agent platform, and to shorten the time for businesses to build human-quality speech experiences
CommBox secures $15MM in funding
- CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has raised a $15MM growth investment round from PSG Equity
- Founded in 2013, CommBox is an AI-powered omnichannel platform enabling brands to engage customers across channels, deploying secure AI bots for complex and personalized inquiries
- The funds will be used to expand CommBox's global footprint and enhance its innovative AI-powered solution
About ComCap
ComCap is a premier boutique investment bank focused on software and tech-enabled services companies from high-growth verticals: martech and CX, retail software, adtech, e-commerce tech, logistics tech and business services
Headquartered in San Francisco, covering North America from San Francisco, LATAM from Mexico, and EMEA from London, our firm works with public and private growth companies on financing and strategic M&A, as well as with mid-cap public companies on buy-side initiatives
- Bringing bulge bracket techniques to emerging models
- Deep understanding of industry drivers and synergy analyses
- Deep relationships across the sectors we cover
- Worldwide coverage with closed transactions in the US, Japan, China, the ASEAN region, Europe, and LATAM
For more information, visit comcapllc.com or connect with us to learn about the range of services offered by our team
